PA to Director of Contact Centre & Complaints

Our Vacancy

We’re looking for an exceptional PA to support our Director of Contact Centre and Complaints – someone who’s calm under pressure, great with people, and always one step ahead.

This role goes beyond diary management. You’ll be a trusted partner – managing inboxes, coordinating meetings, preparing reports and presentations, and keeping the Director focused on the priorities that matter most.

You’ll also support the Director’s direct reports, as required, acting as a key point of contact and ambassador for the Contact Centre and Complaints. That means juggling multiple tasks with confidence, anticipating what’s needed next, and promoting a positive ‘one team’ culture across the directorate.

To thrive in this role, you’ll need to be:

• Experienced in a similar senior PA or project support role.
• Exceptionally organised, with strong time management and prioritisation skills.
• A confident communicator with a warm, inclusive tone.
• Skilled in Microsoft Office and experienced working with confidential information.
• Proactive, flexible, and comfortable working independently.

You’ll need to be in the office aligned to the Director for a minimum of 2–3 days per week, especially during onboarding, with flexibility to work from home for the remainder.

If you're energised by helping people flourish and want to be part of a team that’s transforming how we support residents, we’d love to hear from you.

Skills and Experience

• Experience providing PA and project support at a senior level.
• Proficient in the use of Microsoft Office packages.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and targets.

Salary: £34,000 (rising to £35,200 after 6 months review)

Here are just a few of the benefits of working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?
If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Stage 1 interview dates: Tues 30th Sept and Wed 1st Oct on MS Teams
Stage 2 interview date: Tues 7th Oct in person

We reserve the right to close this advert early if we receive a high volume of suitable applications.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer - you must have the right to work in the UK

Attached documents:

• Role Profile - PA.pdf - Role Profile