Summary

What you'll do

Notting Hill Genesis, one of London's largest housing associations, are looking for a Paralegal to join our Legal Disrepair team to manage and oversee all aspects of your own disrepair caseload from receipt of the initial letter of claim to legal settlement and completion of works.

You will form an integral part of Notting Hill Genesis' legal resources by providing legal support to the operational teams and/or repairs teams on disrepair issues. You'll be a trusted and knowledgeable voice on legal matters in relation to disrepair matters to the wider business.
Working closely with the wider operational teams including local officers, repair teams and tenancy sustainment and safeguarding teams, you'll ensure cases are handled sensitively, making recommendations and driving appropriate outcomes that safeguard the business whilst putting the resident at the centre of decisions.

How you'll do it

You will be accountable for cases referred to you by the operational and/or repairs teams. You'll use your proven knowledge and judgement in collaboration with the operational teams to manage and mitigate risk for the organisation. You will be able to balance resident centricity against business risk in communicating advice and weighing up decisions.
You will provide training, support and advice to operational teams and repairs teams on disrepair matters, empowering them to make day to day management decisions effectively.
You will work on a caseload basis allowing you to sustain great relationships with colleagues and better understand the properties and residents within the area you provide legal support to.

Specific duties will include:

• Manage a caseload and provide legal support to operational teams on escalated disrepair matters.
• Provide comprehensive legal support to the repairs team in respect of disrepair casework, particularly, the handling and management of disrepair claims within the pre-action protocol.
• Work effectively with panel solicitors where cases (including disrepair) require external involvement.
• Work collaboratively and coach Legal Assistants across casework as needed.
• Utilise other departments and work effectively with them on cases that may require their input such as repairs and operational teams.
• Confidentially represent NHG in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation and casework panels on tenancy and lease breach issues.
• Prepare, draft and respond to all necessary legal documentation and bundles, evidence and witness statements as required and to a high standard. This includes internal reports and papers with recommendations for decision.
• Take ownership and accountability for your caseload in accordance with performance indicators and own the end to end process. Seek advice, flag risk and offer mitigations on issues that may arise.
• Work closely with the operational teams and tenancy sustainment and safeguarding teams, to be confident that legal escalation takes place once all reasonable proactive engagement with residents has been exhausted, always focusing on tenancy sustainment objectives.
• Support and advise operational teams to ensure legal risks are identified and mitigated appropriately and where possible proactively. Feed into policy and practices to support this
  

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. We are looking for a conscientious person, who has an eye for detail and an enthusiasm for law.

You should have excellent written and verbal communication skills and a proven ability to exercise good judgement and discretion. You will be able to work efficiently, showing excellent case management skills, attention to detail and an ability to meet deadlines and prioritise tasks. You will also be able to develop and maintain strong relationships with colleagues, operational teams and third party stakeholders.

Essential:

• Experience working within a disrepair or asset management team within a legal department or practice, housing association or similar organisation.
• Experience managing your own caseload with cases similar to those required in this role
• A law degree, CILEX or equivalent
• Strong organisational skills, accuracy, and attention to detail
• Good drafting skills
• Ability to work independently in a fast-paced environment.

Desirable:

• Knowledge of all relevant legislation i.e. Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, etc.
• A working understanding of the Civil Procedure Rules

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 10 October 2025

Step 2: Successful candidates will be invited to interview and assessment week commencing 13 October 2025

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.