Summary

What you'll do

Are you a legal professional with a strong interest in debt recovery and housing management and a desire to make a difference? Join our business development team as a Paralegal - Debt and become an integral part of our legal resource.

You'll provide crucial legal support to our operational teams on a range of housing management matters, with a particular emphasis on rent arrears, service charge disputes, and debt recovery. As a trusted and knowledgeable voice on legal matters, you'll work closely with resident-facing officers, tenancy sustainment and safeguarding teams, and wider operational colleagues to ensure cases are handled sensitively, proportionately, and effectively, while balancing resident outcomes with business risk.

How you'll do it

You'll need to work well under pressure, delivering a 'can do' and high-quality legal support service in a busy environment where attention to detail is critical. You'll be supported by a friendly and collaborative legal team and will play an important role in empowering operational colleagues to make informed decisions.

Specific duties will include:

• Managing your own caseload to provide legal support to operational teams on escalated housing management matters, with an emphasis on money claims and debt recovery, including possession proceedings

• Advising on and progressing cases involving rent arrears, service charge disputes, breach of tenancy and breach of lease, including associated enforcement action

• Preparing, drafting and responding to all necessary legal documentation to a high standard, including pleadings, witness statements, bundles and internal reports with clear recommendations for decision

• Confidently representing the business in external settings, including court hearings, mediation, multi-agency meetings and casework panels

• Working effectively with panel solicitors where external legal involvement is required, ensuring cases are managed cost-effectively

• Working collaboratively with, and offering coaching to, legal assistants and operational colleagues across casework, as required

• Supporting tenancy sustainment objectives by ensuring legal escalation takes place only once reasonable proactive engagement with residents has been exhausted

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

You'll provide proactive legal services help and advice to your team and the wider business. As the environment is extremely busy, we'll be counting on you to support your colleagues to deliver an excellent service. You'll also need to have good written skills and be very organised in order to meet deadlines and ensure the work of the team runs smoothly.

Essential:

• Experience working within a legal department, housing association, local authority or similar organisation

• Experience managing your own caseload with cases similar to those required within this role, particularly debt recovery and money claims

• Good spoken and written English

• Excellent verbal and written communication skills

• Good grasp of applicable legislation and the Civil Procedure Rules

• Good legal drafting skills

• Strong report writing and presentation skills

• Strong organisational skills, accuracy and attention to detail

• Proficiency using legal databases and the MS Office suite

• Good research skills

• Ability to work independently in a fast-paced environment

• Proven ability to develop and sustain strong relationships with internal and external stakeholders

• A law degree, CILEx or equivalent

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning and development options to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services
• Health cash plan
• Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues
• Interest-free loans (season ticket, tenancy deposit, and training loans)
• Cycle to work scheme
• Life Assurance - 4x annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 08 March 2026.  

Step 2: Successful Candidates will be invited to an initial discussion with the hiring manager.

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.