Passenger Transport Apprentice Level 3 – Travel Telford

We are looking for someone who is keen to develop skills in passenger transport, data and customer service.

Travel Telford is part of Telford & Wrekin Council’s transport offer, covering all forms of travel including buses, walking, cycling, behaviour change, road safety education, street works, passenger transport and strategic network development. We are looking for someone to support and enhance public transport services across the borough.

In working towards a Level 3 Transport Planning Technician Apprenticeship, you will gain hands-on experience across a range of transport functions. This will include working with IT and data systems, supporting transport planning, responding to customer enquiries, maintaining transport information, and assisting with initiatives such as the Bus Service Improvement Plan. You will also attend residential training blocks as part of your apprenticeship.

In this varied and dynamic role there will be a focus on supporting the delivery and improvement of passenger transport services. The successful candidate will need strong IT and data interests, good communication skills and a willingness to learn. The role will involve both office-based work and occasional community engagement activities, with some out of hours or weekend work required.

The role will predominantly be based within the Public Transport team to build knowledge and experience. You will also work with internal teams, transport operators and external partners to develop a wider understanding of the transport network and help improve the passenger experience.

We are looking for someone with a positive attitude, curiosity and a genuine interest in developing new skills. You should have good communication and customer service skills, the ability to work with others, and GCSEs (or equivalent) in Maths and English (grades 4–9). An interest in public transport or local services is desirable but not essential, as full training will be provided.

As part of your apprenticeship, you will need to attend residential college training blocks (approximately 2 weeks at a time, three times per year). You must be willing and able to attend these, with support provided by both the Council and the training provider.

For an informal discussion and to find out more information about the role please contact Dylan Lawson dylan.lawson@telford.gov.uk

Please click on the links below to view the job description and person specification.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

A CV template is available if you do not already have a CV.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

️ Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas