Salary range: £34,998 - £39,276 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
We are seeking an exceptionally organised individual to join our Parking Services team as a PCN Appeals Officer. While the post is primarily office-based, there is flexibility to work remotely for up to two days per week.
Applicants should have proven experience in carefully assessing Penalty Charge Notices (PCNs) at all post-Notice to Owner stages, ensuring every case is managed in accordance with statutory requirements and the council’s established procedures. The role provides a clear pathway for salary progression, with advancement to the next pay grade available upon successful completion of the necessary training.
Reviewing and responding to written representations and appeals against PCNs in a timely and professional manner.
Responding to charge certificate, debt registration and enforcement correspondence.
Investigating cases thoroughly by examining relevant evidence, including photographs, correspondence, and legal documents.
Preparing case files and representing the council at tribunals or appeals hearings when required.
Providing accurate advice and information to members of the public regarding the appeals process.
Maintaining comprehensive records and updating systems to ensure all casework is accurately tracked and reported.
Liaising effectively with internal teams and external stakeholders, including TEC, London Tribunals, enforcement officers and legal advisors.
Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service.
Handling telephone enquiries from members of the public, providing clear and accurate information regarding Penalty Charge Notices and the appeals process, addressing concerns in a professional and courteous manner, and ensuring that all queries are resolved efficiently and in accordance with council procedures.
The Person
The ideal candidate will possess a demonstrable track record of handling representations and appeals within a parking enforcement environment, showcasing expertise in assessing written submissions, scrutinising evidence, and preparing comprehensive casework.
They will have experience in interpreting and applying relevant parking legislation and procedures, communicating effectively with members of the public, and managing cases efficiently from initial enquiry through to resolution. Excellent written and verbal communication skills, combined with a keen eye for detail, are essential. In addition, the candidate should demonstrate strong organisational and time management abilities, enabling them to handle a varied caseload, as well as proficiency in standard office IT systems.
Why join us?
We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parent, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date: 07 April 2026 (23:59)
Additional Information
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found
here.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on
recruitment@brent.gov.uk
