People Advisor (12 months FTC)

Housing Ombudsman Service

Scotland

Remote

Expires: Expiring in 3 days

Full time

£44,439 per year

Job summary

We have an exciting opportunity for a People Advisor to join the Housing Ombudsman Service on a 12 month fixed term contract.

The People Advisor role sits within our People Operations function, delivering a proactive customer HR service across the Housing Ombudsman.

Job description

The successful candidate will work with direction from the People Manager and Business Partners to provide effective support, guidance and advice on a wide variety of HR issues including employee relations, policy and process, the People HR system and the delivery of key projects. Building and maintaining effective relationships across the People Team and with managers and employees, the postholder will also:

Advise and coach managers on the application and interpretation of HR policies and procedures in accordance with current and proposed employment legislation and local arrangements
Provide flexible support across the team during periods of absence and during periods of increased demand
Work in rota to ensure the People Inbox is covered and employees receive timely and accurate responses to their enquiries
Assist with the development and implemention of a range of People policies and guidance, contributing to associated learning.
Providing high quality advice and guidance to managers to facilitate the early resolution of difficult and/or sensitive employee relations issues.

Person specification

To be successful, you will have a CIPD level 5 or currently working towards, with previous experience of working in a People team.

During your application, you will be asked to declare you have the suitable experience and qualification, as well as statements evidencing the below criteria:

Previous experience of working in a People team, providing expert advice and guidance to employees and managers.
Experience of generating and analysing and providing narrative around data and reports.
A good understanding, developed through experience, of people policies and processes including contracts of employment, maternity, paternity, flexible working, disciplinary and grievance.

If this describes you, and you want to know more , have a look at the attached Job description and apply for the role.

Closing date: 13th October 2026

Interviews: 6th November 2026

Please note, if successful, you will need to be available to start by January 2027 and no later.

Note: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 100 applications. We therefore strongly recommend that you apply as soon as possible.

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£44,439 per year