People Coordinator Fixed Term Contract (6 - 12 Months)

Job summary

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

Job description

Job Description

Position Title

People Co-ordinator

Reports To

People Business Partner

Location

CCW Head Office: Birmingham or Cardiff.

Non-contractual Blended Working policy currently in operation with a minimum of 8 days per month office attendance.

About us:

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

We are a government Arm’s Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW’s values through ositive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

Job Purpose

The People Co-ordinator provides comprehensive and high quality administrative and operational support to the Transformation & People function, ensuring the efficient operation of people -related activities. The role also supports the Transformation & People function in providing a first class service to CCW’s managers and staff at all levels up to CEO and Board. The role is key to ensuring legislative and audit compliance.

The role involves managing confidential HR records, assisting with processes across all areas of the employment lifecycle, triaging and responding to queries, role modelling CCW’s values and behaviours, contributing to a positive workplace environment.

Key Responsibilities

• Maintain and update employee records and HR databases in a timely manner, ensuring accuracy, compliance and confidentiality.
• Process monthly payroll changes to meet relevant deadlines and liaise with CCW’s payroll provider.
• Assist with the recruitment process, including posting job adverts, scheduling interviews, supporting candidates, managing recruitment documentation, processing offer letters and obtaining pre employment information.
• Support the life cycle of employees from new employee onboarding and induction processes to leaver processes.
• Respond to enquiries from employees and People Managers, and provide information on HR policies and procedures.
• Provide support during internal and external audits
• Supporting case management processes
• Triage correspondence received in the People Team’s shared mailboxes, responding to first level enquires and referring to other People Team members as necessary
• Provide administrative support to formal procedures to manage issues such as conduct, performance and ill health.
• Actively champion the benefits and use of CCW’s HR database across the organisation.
• Assist in the preparation of HR reports and documentation for both internal and external audiences.
• Coordinate training and workshops for staff development.
• Manage HR-related correspondence, including contracts, letters and emails.
• Ensure compliance with employment laws and regulations at all times.
• Act as system expert relating to the HR database.
• Support the Head of People and colleagues in various project-based tasks.

This job description outlines the primary responsibilities of the role. Other tasks and responsibilities commensurate to the role and grade may be allocated at any point.

Contacts and Communication:

1. Internal

• Daily contact with People Team colleagues

• Daily contact with managers and staff across CCW

• Frequent contact with Executive team members

• Occasional contact with Board members

1. External

• Frequent contact with external partners including Payroll provider, Occupational Health provider
• Regular contact with HR database system provider
• Occasional contact with external partners including recruitment provider, EAP provider
• Occasional contact with Defra people team.

Person specification

Person Specification

Essential Criteria

Required Qualifications/ Experience

• Minimum of a Level 3 CIPD qualification or equivalent experience.
• Previous experience in a busy HR administration role, including processing payroll changes, supporting recruitment, absence and other formal procedures.
• Experience of delivering high quality, accurate work at pace.
• Experience in using Microsoft Office Suite, to include producing reports, manipulating data, mail merge, creating presentations.
• Experience of accurately inputting data into HR systems and databases and extracting and manipulating data to produce reports.
• Experience of promoting Equality, Diversity and Inclusion principles and practices.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Excellent organisational, prioritisation and time management skills.
• Strong focus on customer service.
• Strong attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite (Teams, Sharepoint, Word, Excel, PowerPoint, Outlook etc).
• Ability to work independently and as part of a team.
• Ability to ‘see the bigger picture’, to be mindful of consequences and impact.
• Ability to build and maintain positive working relationships with internal and external stakeholders of all levels.
• Proactive and able to use initiative.
• Able to work efficiently and to a high standard without regular supervision.
• Strong problem-solving abilities.
• Understanding of data protection principles.

Personal Attributes

• Personal values aligned CCW’s values and Leadership Charter behaviours.
• High levels of emotional intelligence and empathy when dealing with others.
• Highly motivated and enthusiastic.
• Professional and approachable manner.
• Systematic approach to recording and storing of information.
• Commitment to a continuous improvement approach.
• Confident in learning new systems and ways of working.
• Professionally curious, with a commitment to continuous professional development.
• Adaptable and flexible to respond to working in a small team within a dynamic and busy work environment.

Desirable Criteria

• HR experience within the public sector.
• Experience supporting organisational change.
• Familiarity with UK employment legislation and regulations.
• Experience supporting HR projects.
• Experience supporting staff groups / EDI / wellbeing initiatives.

Benefits

Alongside your salary of £28,830, Consumer Council for Water contributes £8,352 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Annual leave entitlement starting at 25 days rising by one annually to a maximum of 30 days, plus 10.5 Bank Holidays and Privilege leave.

Benefits include Civil Service Pension, Flexitime with up to an extra 24 days off per year, Generous Annual Leave provision, Flexible Working Options, Retailer and Healthcare discounts/cashback, Travel Season Ticket Loans, Bicycle Loans, Employee Assistance Programme and much more.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you are interested please apply using the apply tab and submit both your CV and a statement of suitability (no more than 2 pages) which outlines how your key skills and experience match to the job description and person specification, explaining your suitability for the role. Applications that do not include all this information are unlikely to be considered.

The selection process will include:

• A sift using the content of your CV and statement of suitability
• Interviews and exercise in person Thursday 5th February 2026, Birmingham location.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested in applying, we’d encourage you to submit your application as early as possible.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lisa Gregory/Laura Smurthwaite
• Email : recruitment@ccwater.org.uk

Recruitment team

• Email : recruitment@ccwater.org.uk

Further information

ccw.org.uk