Performance Analyst

Job summary

Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

This role sits within a multidisciplinary Performance Analysis team that supports digital services to understand performance, user behaviour, and outcomes, and to use evidence to drive continuous improvement.

The role provides opportunities to develop skills in digital analytics tools such as Google Analytics and Matomo, alongside building strong analytical, communication, and stakeholder engagement capabilities within the Government Digital and Data Profession

Job description

A core focus of the role is developing insight from service data and using that insight to support teams to plan, deliver, and refine changes. You will help establish and maintain a continuous improvement approach by analysing performance metrics, identifying trends and opportunities, and working collaboratively with teams to agree priorities and improvement actions. This includes supporting the development of continuous improvement strategies that link service objectives, performance measures, and user needs, ensuring analysis leads to meaningful change rather than static reporting.

You will contribute to the design and development of dashboards, reports, and analytical narratives that support decision‑making and iterative service development. Working with guidance from more experienced analysts, you will apply appropriate analytical techniques, bring together multiple data sources, and clearly communicate findings to a range of audiences.

As Performance Analyst, you will work closely with product managers, delivery teams, and stakeholders to embed a sustainable performance and improvement cycle within live services.

You will spend a significant amount of time developing and supporting services. You will help to plan and ensure project delivery, finding opportunities to share information with the project team, community colleagues and others. You will involve teams in analytics to increase consensus and challenge others.

You will be engaged with, and actively contribute to, the Performance Analysis community and be comfortable with mentoring to upskill junior staff.

Key responsibilities:

• developing performance metrics and key performance indicators (KPIs) for services, building dashboards and providing in depth reports to communicate key metrics
• collecting, collating, cleansing and interpreting data to derive meaningful and actionable insights
• applying the most appropriate analytical techniques to bring different sources together to tell a story
• delivering high-quality analysis that provides meaningful and actionable insights to improve a service, proactively offering suggestions of ways to improve the service
• analysing performance in a given area and helping the project team measure and assess outcomes
• tracking / measuring user behaviour and using data to inform iterative service changes

Working pattern:

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work [5 days / 30 hours] per week due to business requirements.

Person specification

You’ll have demonstratable passion for Performance Analysis, with the following skills or some experience in:

Essential skills

• Helping teams to apply a range of techniques to handle and analyse data securely and provide insight to support a live service
• Identifying the right data sources with guidance and interpreting results, ensuring data is accurate and fit for purpose
• Determining which performance measurements and analytical techniques are appropriate, with guidance from more experienced colleagues
• Demonstrating an understanding of business goals and turning these into tangible performance measures
• Communicating findings and tactical recommendations that inform wider decisions clearly in a language which meets the needs of different users
• Analysing digital performance and supporting the configuration and deployment of digital analytical solutions
• Using tools such as Google analytics, Matomo

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role:

Strategy & Architecture

• Information Strategy
  • Data Visualisation (VISL) – Level 3
  • Measurement (MEAS) – Level 2

Change and Transformation

• Business Change Management
  • Business Situation Analysis (BUSA) – Level 3
• Technical Strategy & Planning
  • Methods and Tools (METL) – Level 2
  • Data Management (DATM) – Level 2

Development and Implementation

• Systems Development
  • Problem Management (PBMG) – Level 2

Desirable skills

Ideally you will also have the following skills or some experience in:

• Applying innovative approaches to resolve problems
• Working in a team to deliver a service / product

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Situation Analysis (BUSA) – Level 2
• Business Modelling (BSMO) – Level 2
• Requirements Definition and Management (REQM) – Level 2

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.

The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 4th June 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words).
• Evidence of the Behaviour Seeing the Big Picture

Your CV should consist of your career history and skills/experience including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – 8th June 2026

The sift will be held on the Personal Statement, CV, Behaviour Seeing The Big Picture.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement / CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted Lead Behaviour. Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview - 29th June 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Technical Skills based questions. All Behaviours listed in the selection process will be scored at the interview

The interview will take place via MS teams.

For guidance on the Technical skills, please refer to the SFIA 8 levels of responsibility

The presentation will be assessed against Professional Framework levels of responsibility and will be assessed against the Technical Skill/s

• Business Situation Analysis (BUSA) – Level 2
  
• Business Modelling (BSMO) – Level 2
  
• Requirements Definition and Management (REQM) – Level 2

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process:

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location Preference:

You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn.

Reserve List:

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

Standards:

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks:

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is [BASIC] . Further details are included in the Notes to Candidates.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamHSGPSGandMBG@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission

Attachments

Candidate_Information_v17_April_2026 Opens in new window (pdf, 207kB)2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)