Performance and Improvement Assistant

Public education and engagement sits at the heart of the Lincolnshire Waste Partnership (LWP). By working closely with residents across the county, we aim to deliver our objectives in a way that is timely, effective, and good value for money.

People are central to everything we do, and delivering excellent customer service is essential. As a Performance and Improvement Assistant, you’ll play a key role in supporting residents to better understand and manage their household waste and recycling.

With separate Food Waste Collections already underway in 4 of the 7 District areas, and the remaining 3 due to roll out by the end of the year, this is an exciting time to join the team and help shape how residents engage with these important new services.

About the role

Here’s how you’ll contribute to the success of the LWP:

• Respond to customer enquiries on a daily basis, providing clear, accurate, and helpful information about waste and recycling services.
• Educate and guide residents on household waste and recycling, helping to improve quality, reduce contamination, and encourage more sustainable behaviours.
• Work collaboratively with the seven District Councils, sharing knowledge, gathering feedback, and helping to improve how services are delivered across Lincolnshire.
• Coordinate and develop work packages, including supporting the schools ‘Let’s Talk Rubbish’ programme and supporting engagement events for Performance and Improvement Officers.
• Provide support to existing and upcoming re-use initiatives such as the Community Re-Paint project and the Tattershall Re-Use shop.

About you

You’ll bring experience in customer service, with a genuine commitment to going the extra mile. You’re confident handling enquiries, building relationships, and communicating with a wide range of people.

You’ll also be someone who:

• Builds rapport quickly through empathy and active listening.
• Maintains professionalism in all interactions.
• Enjoys working both independently and as part of a team.

What you’ll need to demonstrate:

• Communication skills: Strong written and verbal communication, with the ability to explain information clearly and effectively.
• Teamwork: A collaborative approach to working with colleagues, district councils, and partners.
• Continuous improvement: A proactive mindset, using feedback and enquiry trends to identify opportunities to improve services.
• Data entry and analysis: Confidence in collecting, entering and interpreting data to support performance monitoring and improvements.
• Solution-focused thinking: A practical, positive approach to resolving enquiries and helping residents make informed choices.

About the team

Lincolnshire County Council employs around 5,500 people, but your day-to-day work will be within our friendly Performance and Improvement Team within Waste Services, part of the Place Directorate.

We’re a connected and collaborative team, whether working in the office or out in the community. Regular team meetings and catch-ups mean you’ll always feel supported, and while we do enjoy socialising together, it’s entirely optional.

Additional information

This role may involve occasional travel across Lincolnshire, so the ability to travel independently is desirable.

If you would like an open and informal discussion regards this role then please contact via email alistair.wood@lincolnshire.gov.uk

Closing date: 14/06/26

Interviews: 24/06/26

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.