Performance Lead - Permanent - Full Time - South West - NPS South West Performance and Quality (10206700) (Ref: 22576)

Job summary

Please refer to the Job Description

Job description

Overview of the job

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level.

Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities.

Identifying local performance and quality issues and developing initiatives in response to the identified issues.

Summary

As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Lead PS performance management

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

Support quality assurance

• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG

Develop Team and Partnership Working

• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation’s understanding of its stakeholders and customers

Plan and organise

• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery

Communication

• Providing information, feedback and advice
• Participate in meetings where appropriate

Use information to take critical decisions

• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence

Diversity and Equality

• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Technical skills

Technical 1

Please give an example of how you have used Power BI and Microsoft Office applications, such as Excel, Word, Outlook, PowerPoint or Access, or equivalent systems, to manage information, manipulate data, analyse trends, produce reports, develop dashboards or support decision making. Please include how your NVQ Level 4 or equivalent qualification, or appropriate practical experience, has supported you to apply these technical skills effectively.

Technical 2

A technical data test will be given as part of the interview process.

Person specification

Please refer to the Job Description

Qualifications

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Managing a Quality Service
• Seeing the Big Picture
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Please see Technical Skills section in the Job Description
• Please see Technical Skills section in the Job Description

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/22576?entityId=22576