Personal Assistant

About the role

Role Summary

To deliver high quality business administration support to the corporate business which will be wide-ranging, including:

• General Administration
• Diary management
• Point of contact for external stakeholders

Salary:

£39,264

Hours of Work:

35

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I’ve been with TCH for 25 years, with 16 in the role of Property and Development Director and the last 2 as Managing Director. This is an exciting time for TCH and I’m looking for someone who can work with me to achieve our Corporate Strategy ambitions by, providing better services for our residents, being better together with our colleagues and better homes and places."

Colin Lissenden

What will you be doing?

Role Specific Responsibilities

• To put in place and maintain systems that ensure the Managing Director’s office is effective and runs smoothly.
• To run the Managing Director’s diary and arrange for conference bookings and travel as necessary.
• Manage all diary commitments to maximise effectiveness, ensuring the MD is properly briefed for meetings.
• To act as the ambassador for the MD and be able to liaise professionally with staff, Board Members and external parties.
• Anticipate the MD’s needs e.g. preparing to enable them to make the best use of their time.
• To be able to always maintain confidentiality and a professional manner.
• To work with the MD in producing high quality presentations for the Board, internal use, and outside organisations.
• To proactively draft correspondence for the approval of the MD.
• To log and co-ordinate MP constituent enquiry responses on behalf of the MD.
• To manage internal/external complaints, drafting responses on behalf of the MD.
• To arrange management meetings to include the co-ordination of agendas. The current standard meetings are:
• Executive Management Meetings
• Major Projects Group
• Leadership Meetings
• Produce high quality minutes, and professionally presented documents using a range of packages and in line with corporate standards.
• To co-ordinate the agenda for Staff Briefings and ensure they run smoothly and are recorded.
• To organise internal and corporate events as requested.
• To work with the MD to ensure Board reports are of a high standard and meet deadlines.
• To carry out research as requested.
• Maintain efficient, accessible filing systems, processing invoices for payment.
• To monitor budgets, informing the MD of potential over/under spends.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

General

About You

Education & Qualifications

• Qualification at a degree level or a relevant professional qualification - Essential

Key Skills & Competencies

• A proven record of experience of providing PA service in Housing environment - Essential
• Experience of providing excellent internal and external customer service working in a diverse office environment - Essential
• Evidenced high standards in written work and communication - Essential
• Ability to recognise, understand and support the needs of a busy Executive Director and corporate requirements of a business and able to adapt communication styles appropriately - Essential
• Intermediate level IT skills in Word, Excel and Outlook - Essential
• Able to attend evening meetings if necessary - Essential
• Flexible and positive when dealing with conflicting priorities - Essential
• Ability to produce quality PowerPoint presentations - Desirable

Behaviours

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Wednesday, 12 November 2025

Interview Date:

Friday, 14 November 2025