Place Co-ordinator

Job Description

Organisation: London Borough of Waltham Forest

Salary: SO1£37,068 - £38,058

Contract Type: Permanent - Full time

Working hours per week: 36

Application Deadline: 02/09/2025

DBS: Basic

Reference: 1807

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

We are looking for a highly organised and proactive co-ordinator to join our team. This role is central to the smooth running of our daily operations, providing essential administrative and operational support to ensure services are delivered efficiently and effectively.

In this role, you will be responsible for processing a high volume of invoices with accuracy and attention to detail. You will manage a range of responsibilities relating to garages, including creating and closing licenses, updating records, raising repair requests, serving notices, and arranging for the removal and storage of items. All interactions and actions involving residents must be clearly documented and stored appropriately to ensure transparency and accountability.

You will also take ownership of managing several team inboxes, making sure that all correspondence is responded to or actioned promptly. Your role will include ordering and processing fobs and keys, managing stationery supplies for the team, and ensuring incoming post is sorted and distributed to the correct team members. Additionally, you will support the wider Place Team with general administrative duties such as printing and posting, as required.

We are seeking someone who is dependable, detail-oriented, and confident working both independently and as part of a team. Strong communication skills and the ability to handle multiple tasks at once are essential, as is prior experience in an administrative or coordination role. Proficiency with Microsoft Office and other standard office systems is expected.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Efficiently process a high volume of invoices with accuracy and attention to detail.
• Managing garages, including creating and closing of licenses, updating records, raising repairs, serving notices and having items removed and stored.
• All actions and interactions with residents are documented and saved in the appropriate locations.
• Oversee several inboxes, ensuring correspondences and actions are responded to/actioned in a timely manner.
• Processing and ordering of fobs and keys.
• Ordering stationary for team members.
• Collecting and sorting post, ensuring all post is read and assigned to the correct team member.
• Assisting the Place Team in other related tasks such as printing, posting etc.

For the full list of duties and responsibilities please view the role profile.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• Proven experience in a co-ordinator role.
• Must be able to travel to different areas of the Borough.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak and write in fluent English. This means that they must have a command of spoken and written English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Nabeel Malik- Place Manager at Nabeel.Malik@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.