Planning support officer

Planning Support Officer – Support the Smooth Delivery of Responsive Repairs

Are you organised, proactive and confident working in a fast-paced environment? As a Planning Support Officer, you’ll play an essential role in supporting our planners, supervisors and operational teams to deliver an effective, customer-focused responsive repairs service. You’ll manage a wide range of administrative and coordination tasks, maintain communication with colleagues, customers and suppliers, and help ensure repairs progress smoothly from start to finish. This role is vital in helping us deliver excellent property services for our residents.

What you’ll do

• You’ll provide day-to-day administrative and planning support to the operational teams within our in-house DLO.
• This includes liaising with operatives and supervisors to arrange and update appointments, training sessions and toolbox talks, managing supervisors’ diaries, supporting the Peabody Complaints
• Team to help reach timely resolutions and monitoring material orders by liaising with suppliers for updates.
• You’ll handle enquiries from external agencies, residents and internal stakeholders in a professional and timely manner, keeping customers clearly informed throughout their repair journey and managing expectations effectively.
• You’ll support the analysis of customer satisfaction feedback, contact residents when needed, assist PGM Operational Management with administrative tasks and help maintain key performance indicators.
• You’ll also support wider Property Services areas including responsive repairs, voids, damp and mould, aids and adaptations and planned maintenance, adapting to changing priorities within a busy operational environment.

What you’ll need

You’ll need experience working in a fast-paced administrative or scheduling environment, ideally within repairs or maintenance. Strong customer service skills, excellent written, verbal and telephone communication and confidence using IT systems, including Microsoft Office, are essential. You’ll need strong organisational abilities with the capacity to prioritise tasks and meet deadlines, high attention to detail and the ability to handle confidential information with professionalism. You should be able to work both independently and as part of a team, solve problems through to resolution and be flexible to support occasional out-of-hours work if required.

Who you are

You will be accountable, responsible and motivated to deliver the right outcomes. You’ll be a problem solver who can work under pressure, a customer service champion with a positive, resident-focused approach and a team player with strong communication skills.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together. We’re committed to creating an inclusive, supportive and empowering workplace where everyone can thrive.

What We Offer

We offer 25 days’ annual leave plus bank holidays, two paid volunteering days each year, a flexible benefits scheme including family-friendly options and a discount portal, life assurance at four times your salary and up to a 10% pension contribution.

Interviews will take place in person at the Pitsea office on FRiday 20th November

If this sounds like the right fit for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. If you have any questions, please contact Talent Specialist - Mike Sugrue via mike.sugrue@peabody.org.uk

Please note that this job is based in our Pitsea Office and offers one day a week working from home and four days in the office.