Planning Support Officer

Planning Support Officer – Support the Smooth Delivery of Responsive Repairs

Are you organised, proactive and confident working in a fast‑paced environment? As a Planning Support Officer at Peabody, you’ll play an essential part in supporting planners, supervisors and operational teams to deliver a smooth, customer‑focused responsive repairs service. You’ll coordinate a wide range of administrative and scheduling tasks, keep communication flowing between teams and customers, and help ensure repairs progress efficiently from start to finish.

This is a role where your organisation, attention to detail and customer‑focused approach directly contribute to excellent property services for our residents.

What you’ll do

• Liaise with operatives and supervisors to arrange and update appointments, toolbox talks and training sessions
• Manage supervisors’ diaries and ensure schedules are kept accurate and up to date
• Monitor material orders by liaising with suppliers and updating systems with progress
• Support the Peabody Complaints Team with resolving issues and tracking outcomes
• Respond professionally to enquiries from external agencies, residents and internal teams
• Keep residents informed throughout their repair journey and manage expectations clearly
• Analyse customer satisfaction feedback and contact residents where required
• Provide administrative support to PGM Operational Management and maintain essential records
• Help maintain performance metrics and KPIs for the service
• Support wider Property Services areas including responsive repairs, voids, damp & mould, aids & adaptations and planned maintenance

What you’ll need

• Experience working in a busy administrative or scheduling role, ideally within repairs or maintenance
• Strong customer service skills and confidence communicating with the public
• Excellent written, verbal and telephone communication abilities
• Strong IT skills, including Microsoft Office
• Excellent organisational skills with the ability to prioritise and manage deadlines
• High level of attention to detail and ability to handle confidential information professionally
• Ability to work independently and as part of a team
• Problem‑solving ability and confidence supporting cases through to resolution
• Flexibility to support occasional out‑of‑hours work when required

Who you are

You will be:

• Accountable, responsible and motivated to deliver the right outcomes
• A problem solver who can work well under pressure
• A customer service champion with a resident‑focused approach
• A strong communicator and effective team player

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together.
We’re committed to creating an inclusive, supportive and empowering workplace where everyone can thrive.

What We Offer

• 25 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme including family‑friendly options and a discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

Interviews will be in person on Thursday 16th April.

This is a varied and fast‑paced administrative role requiring accuracy, strong communication skills and excellent organisation. You’ll be supporting multiple teams and must be confident managing changing priorities while maintaining high standards.

If this sounds like the right fit for you and you’d love to be part of Peabody, we’d like to hear from you.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Got questions? Reach out to George Murphy, Talent Specialist.