Police National Computer Operator - Secondment - 12 Months

Job summary

We are recruiting for the role of Police National Computer Operator in our National Business Centre covering the Coventry area.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

Job description

This role is part of a team based from our office in the National Business Centre in Coventry, with the option to work flexibly and remotely once training has been completed.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role…

As a PNC Operator you will contribute to the effective and efficient maintenance and operation of the Police National Computer systems by receiving, recording, processing and disclosing information to a high standard, whilst also responding to enquiries from authorised personnel in accordance with local and national policies. Should you join us your tasks will include:

• Operating the Police National Computer providing information to staff within Cafcass and outside the organisation when required
• Assist in confidential searches and updates
• Receive and action Level 1 & 2 requests for Police information
• To liaise with local forces and other external stakeholders to ensure that the unit is compliant, responsive and resilient in its duties

Person specification

… and what we’re looking for.

• A relevant qualification in business administration (e.g. NVQ2)
• Experience of working in a fast-paced administrative role
• Ability to use the Police National Computer systems and other databases
• Confident and capable of using MS Office applications to a basic / intermediate level
• Able to prioritise work in a fast-moving environment with strict deadlines

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Local Government Pension with an employer contribution of 18.1%
• 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

If you are successful within this role, non-Police Personnel vetting will be obtained during pre-employment checks.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

6th April 2026

Final Interview:

14th, 15th & 16th April

(Assessment to complete prior to interview)

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Michelle Berridge
• Email : Michelle.Berridge@cafcass.gov.uk

Recruitment team

• Email : HRResourcing@cafcass.gov.uk

Attachments

PNCO Job Description Opens in new window (pdf, 518kB)