Practice Support Officer

About the role

Join our Practice Management Team as Practice Support Officer

We are seeking an experienced business support administrator to join our Practice Management Team for the Council’s Legal Services function, helping to deliver business and administrative support. Reporting to the Legal Business Manager, you will play a key role in supporting and delivering the service.

The Practice Support Officer will support the Legal Business Manager and deliver high-quality support to the whole service.

Interviews will take place w/c 27th July 2026. If you would like an informal discussion about the role, please contact Sandra Roberts on 07974 881254.

What will you be doing?

• Provide full support to the Legal Business Manager as appropriate.
• Prepare and format legal documents, correspondence, and reports in compliance with standards.
• Maintain accurate filing systems (electronic and physical) for case files and client records.
• Act as the first point of contact for client enquiries and provide timely responses or escalate as needed.
• Assist with time recording, billing preparation, producing reports and expense management.
• Raising and processing invoices through our internal accounts system. Liaise, where necessary, with finance teams to resolve invoice queries and ensure accurate invoicing.
• Maintain and update legal databases and knowledge resources.
• Assist with budget monitoring and setting.
• Prepare and format legal documents, correspondence, and reports in compliance with standards.

About you

• Educated to NVQ level 3 or equivalent including GCSEs in Maths, English at Grade 4 (or equivalent.
• Working in a business support team, providing support to management teams and / or senior managers.
• Management of competing demands and tight deadlines.
• Supporting delivery service objectives.
• Flexible, inventive, positive can-do approach.

Please see the Job Description/Person Specification for more information.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)