Primary Schools ICT Technician

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Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

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Roles That Matter

St Helens Council are seeking to appoint an IT Engineer to provide IT support to primary schools within our borough. The engineer will be working as a part of a team and will be supported by the Primary Schools Team Manager and senior IT engineers. The engineer will be assigned a number of schools to act as the primary IT engineer, visiting them on a weekly basis, they will also provide reactive support at times and work on project work during school holidays. The role would suit someone with at least a years’ experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students.

You will have experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. You should have knowledge and experience of basic networking, such as cable patching, wireless connectivity, basic IP configuration and troubleshooting.

Experience of administering users and computers using Microsoft Server 2016-22, Microsoft 365, Microsoft Intune and Microsoft Configuration Manager would be an advantage.

Good customer service skills are essential as you will be liaising with school staff and children. A full DBS check will be carried out on any successful applicant. Experience of using a service desk is also required and an ITIL qualification would be an advantage but not a requirement.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday Friday, 8:30am 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Salary: £28, 598 - £31,022 per annum

Hours: 37 hours per week

Full Job Description & Person Specification Documents are included with this advert.

This is an Enhanced Disclosure post & a valid Driving Licence is an essential requirement of the role.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

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St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles