Product Management Practice Manager

Job summary

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HMRC’s Chief Digital & Information Office (CDIO) is transforming how the UK tax system is designed, built and operated. As part of this transformation, HMRC has reorganised its operating model to distinguish between teams developing products (within the Chief Digital Product Office – CDPO) and teams developing platforms (within the Chief Engineering and Platforms Office – CEPO).

A critical element of this transformation is HMRC’s ambition to operate as a product‑led organisation, building and running high‑quality digital products at scale. Central to achieving this ambition is a strong, consistent and mature Product Management practice across the organisation.

We are therefore recruiting a Product Management Practice Manager (G7) to work alongside the Head of Product Management and take accountability for designing, embedding and continuously improving product management practice across HMRC. This role operates at enterprise scale, shaping how product management is practised across dozens of product teams and supporting HMRC to consistently deliver better outcomes for users and the organisation.

This is an exciting opportunity for an experienced product manager who wants to move beyond single‑product delivery and develop product leadership capability at organisational level.

Job description

As the Product Management Practice Manager, you will be accountable for strengthening the effectiveness, maturity and consistency of product management across HMRC’s product organisation.

You will work in close partnership with the Head of Product Management to define what good product management looks like at HMRC, understand how teams work today, and lead the adoption of improved ways of working that are realistic, scalable and evidence‑based. You will operate through influence rather than direct line management, shaping behaviours, standards and decision‑making across a diverse community of product teams.

You will also play a key role in enabling HMRC’s Product Managers to succeed - keeping track of who is in the product management community, ensuring they have access to the right guidance, learning, tools and support - and in using evidence to track product management maturity and inform where interventions are needed.

Person specification

This role is central to HMRC’s ability to become truly product‑led. By strengthening product management practice at scale, you will help product teams operate more effectively, take clearer ownership of strategy and outcomes, and consistently deliver better services for millions of users.

Key Responsibilities

Product Management Practice & Standards

• Work alongside the Head of Product Management to define, implement and continuously iterate HMRC’s product management practice, ensuring it supports effective, user‑centred product delivery at scale.
• Maintain the register of who is in the product management community and ensure that product managers have access to community meetings, training resources and the tooling they might need.
• Shape and maintain guidance for setting up and optimising product teams, aligned to recognised best practice and HMRC’s operating context.
• Act as a thought leader for product management, advocating best practice across teams and professions.

Organisational Adoption & Decision‑Shaping

• Influence how product management product management is done at organisational level, influencing Deputy Directors, Product Leads and other professional groups to adopt consistent and effective product management practices.
• Support the Head of Product Management in taking proposals through internal governance to embed product‑led ways of working, including changes to process, policy or operating model where required.

Community & Capability Development

• Own the operation and effectiveness of the Product Management Community of Practice, including maintaining oversight of who is in the community and their access to tools, learning and support.
• Work with suppliers and internal partners to manage access to tooling, learning and development resources, maximising value from available budgets.
• Coach product teams and individual Product Managers on product management skills, including running workshops, community sessions and contributing to HMRC’s Product Management Academy and learning pathways.

Maturity, Insight & Continuous Improvement

• Define and track product management maturity measures across HMRC, using evidence to understand how teams are developing over time.
• Use insights to inform targeted interventions that help teams move towards greater autonomy, stronger strategic ownership and more effective product delivery.
• Establish feedback loops with product teams to ensure practice improvements remain relevant, practical and continuously improved.

Essential Criteria:

The successful candidate will be able to clearly demonstrate evidence of the following:

• Experience operating at organisational or enterprise scale, shaping professional practice across multiple product teams rather than within a single team or product.
• In‑depth understanding of Product Management, ideally supported by hands‑on experience of leading product teams to deliver digital products and features.
• Demonstrated ability to lead and influence other product managers, including at senior levels, gaining sustained buy‑in for the profession’s vision, standards and plans across diverse stakeholder groups.
• Proven experience managing relationships with senior stakeholders and peers across professions to align on shared goals, strategies and ways of working.
• Experience building, sustaining and energising a community of practice, fostering shared ownership, learning and continuous improvement.
• Strong planning and organisational capability, with experience coordinating activity, learning and resources at scale.
• Experience managing budgets and suppliers, ensuring maximum value from investments in tools, platforms and learning provision.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Product Management

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name blind CV detailing your employment history, responsibilities and relevant achievements. You’d be encouraged to provide specific examples from your career which demonstrates suitability, rather than an exhaustive list of skills and technologies.
  
  
• Two 250-word statements providing a specific example of how you meet the required behaviours, listed below:
  • Developing Self and Others:
    “Tell us about a time you had to mentor and help others upskill, what approach did you take?”
  • Changing and Improving:
    “Tell us about your approach of changing and improving a service, product or team”

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the lead behaviour.

At full sift all behaviour statements, and your CV, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed against the behaviours and technical skills outlined in addition to being asked experience questions which will relate to the essential criteria and person specification.

Behaviours:

• Developing Self and Others
• Changing and Improving

Technical Skills:

• Product Management

When answering you will be required to provide a specific instance from your career which demonstrates the technical skill in question. You would be advised prepare specific examples from you career in advance.

You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nasreen Nazir
• Email : nasreen.nazir@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.