Quality Assurance and Technical Specialist
Job summary
Pensions Quality Assurance and Technical Specialists
£44,935 per annum
Permanent
Remote
Are you a pensions expert with a passion for technical accuracy and a commitment to helping people make confident retirement decisions? Join our Quality Assurance & Technical team, where your expertise will directly shape the standard of pension guidance delivered to the public.
If you thrive on problem‑solving, enjoy translating complex topics into clear English, and want to be part of a team dedicated to continuous improvement, this role offers challenge, variety, and meaningful impact.
Bring your deep pensions knowledge, communication skills, and passion for quality—and help us deliver the best possible guidance to the people who rely on us every day.
Why This Role Matters
In this role, you’ll work closely with our Pensions Operations team to ensure every call, webchat, and written enquiry is both technically correct and customer-friendly. You’ll provide constructive feedback to our guidance specialists, update key technical materials, anticipate industry developments, and help deliver training that keeps our service at the forefront of the pensions landscape.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
Job description
What You’ll Be Doing
The Quality Assurance and Technical Specialist will report directly to Pensions Quality Assurance Technical Manager and will be responsible for:
- Ensuring all services are technically accurate and consistently meet our agreed customer service standards
- Providing expert responses to technical queries from our Pensions Guidance Specialists across all areas of pensions
- Monitoring industry developments to anticipate emerging topics and support proactive updates
- Reviewing and enhancing the technical accuracy of pension guidance content and information materials
- Participating in relevant meetings, workshops, and discussions connected to the role
- Contributing to our technical learning and development strategy, and supporting the delivery of the quality assurance plan to drive continuous improvement across the organisation
Person specification
What You’ll Bring
To be successful in this role, you’ll need:
- Comprehensive and in‑depth knowledge of pensions law and practice across occupational, personal, and state pension arrangements
- A strong understanding of wider retirement considerations, including non‑pension assets and state benefits
- Excellent communication skills, with the ability to translate complex information into clear, accessible language for the public
- A commitment to ongoing personal and professional development, including undertaking training where required
- A proven track record of producing accurate, high‑quality technical communications
- The ability to provide detailed, constructive, and actionable feedback to colleagues
Benefits
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension (2:1 matched contribution up to 10%)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
Our Recruitment Process
We keep things simple, fair, and transparent:
Stage 1: Application (23 Feb – 9 Mar)
Submit your CV highlighting your relevant skills and experience.
Stage 2: Technical Test (24 Feb – 10 Mar)
If shortlisted, you’ll receive a link to complete a pensions‑based technical test.
Stage 3: Telephone Interview (25 Feb – 11 Mar)
Successful candidates will be invited to a telephone interview with a Reed consultant.
Stage 4: Final Interview (18–20 Mar, subject to change)
A virtual panel interview with MaPS, including a role‑play and competency‑based questions.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01114
Close Date: 09/03/26
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Sabreena
- Email : sabreena.chowdhury@reed.com
Recruitment team
- Email : sabreena.chowdhury@reed.com
Salary range
- £44,935 per year