Reactive Repairs Support Officer - Staff Bank

Job Introduction

Staff Bank Opportunity - Reactive Repairs Support Officer

Band 4 | 37 Hours per Week

Based at Cowley Road, Blyth

Are you an organised and customer-focused administrator? We are looking for a Reactive Repairs Support Officer to join our Housing Maintenance Service on a temporary Staff Bank basis for up to six months.

This is an exciting opportunity to play a key role in supporting the delivery of repairs and maintenance services across our housing stock. You will work closely with our teams and customers to ensure housing disrepair claims, complaints, financial processes and repairs administration are managed efficiently and effectively. The role is fast paced, varied and offers the chance to make a real difference to service delivery and customer experience.

About the Role

Working as a Reactive Repairs Support Officer, you will:

• Process the administration and coordination of housing disrepair claims,
• Support the management of complaints, compliments and customer enquiries, ensuring timely and professional responses.
• Raise purchase orders, process invoices and monitor expenditure in line with council financial procedures.
• Maintain accurate records, meeting notes and financial information.

This assignment is expected to last a maximum of 6 months.

About You

We are looking for someone who can demonstrate:

• Experience working in a customer-focused environment.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience handling customer enquiries, complaints or service requests.
• Strong communication skills, both written and verbal.
• The ability to manage competing priorities and work to tight deadlines.
• Experience using ICT systems and producing accurate reports and performance information.

Benefits of joining NCC’s Staff Bank include:

• Flexible contract – work and earn alongside your current commitments
• Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts.
• Try different roles within the organisation to find your fit.
• Develop new skills and enhance current expertise to help supplement your career.
• Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment.

If successful, you will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check.

If you choose to apply to this role, we may contact you with details of similar opportunities available through our Staff Bank.

Further Information

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930