Records Management Senior Manager
Job summary
This is an excellent opportunity to lead a newly established team responsible for driving records management compliance across the National Crime Agency. With a particular focus on Review, Retention and Disposal (RRD) and Data Quality (DQ) ensuring information is managed effectively, lawfully and in support of organisational objectives.
Operating within a complex law enforcement environment, you will lead a high-performing team responsible for reviewing information held across the Agency, determining retention and disposal outcomes, and working with stakeholders to ensure systems and repositories remain compliant.
Working across a complex operational environment, you will provide leadership and direction to support consistent and compliant information management practices. This includes ensuring that decisions relating to the review, retention and disposal of information are informed by relevant legislation, regulatory requirements and codes of practice, including IPA (Investigatory Powers Act), RIPA (Regulation of Investigatory Powers), CPIA (Criminal Procedures and Investigations Act) and PIRM (Police Information and Records Management).
Working collaboratively across the Agency, you will strengthen information management practices, improve compliance and data quality, and support the effective management of information-related risk through robust governance and assurance.
Job description
The post holder will be responsible for leading and embedding records management and data quality standards, controls and requirements across the Agency, ensuring compliance with relevant legislation, regulatory requirements and information management best practice. Initially focusing on Subject of Interest (SoI) data within POLE (People, Objects, Locations and Events), the post holder will drive the development of the Agency's data quality capability, ensuring information is accurate, reliable and fit for operational and strategic use.
As the Agency lead for records management compliance and a key point of accountability for data quality, the post holder will identify, assess and mitigate information and data quality risks, oversee compliance with retention and disposal requirements, and provide assurance that records and data are managed appropriately throughout their lifecycle. The post holder will develop standards, policies and performance measures that strengthen information integrity, support informed decision-making and promote a culture of continuous improvement.
The successful candidate will work collaboratively with stakeholders across the Agency to improve information and data management practices, support the effective use of systems and technologies, and drive sustainable improvements in governance, compliance and organisational capability.
The post holder will be a key member of the Chief Data Office Senior Leadership Team and will work closely with the Knowledge and Information Management Senior Manager to ensure a coordinated approach to records management, information governance, data quality and wider data management activities across the NCA.
For candidates interested in the role on a part-time basis, please be aware that we would expect candidates to commit to a minimum of 30 hours per week (Monday-Friday) over three days.
Duties and Responsibilities
Review, Retention & Disposal (RRD) Compliance - Lead Agency compliance with Review, Retention and Disposal requirements, ensuring records are reviewed, retained and disposed of in accordance with legislation, policy, regulatory obligations and operational needs.
Team Leadership & Programme Delivery - Build, lead and develop a high-performing team responsible for delivering the Agency's records review, retention and disposal programme, ensuring effective prioritisation, delivery of remediation activity and continuous improvement.
Policy, Standards & Capability Development - Develop and implement policies, standards, processes, training and guidance to support compliance with RRD legislation, regulatory requirements and best practice across the Agency.
Governance, Risk & Assurance - Establish reporting and assurance frameworks, providing oversight through governance forums (including senior DDaT leadership, the Data Governance Board (DGB), Executive Committee (ExCo) and Audit and Risk Assurance Committee (ARAC)) whilst managing corporate RRD risks, ensuring appropriate controls and remediation activities are implemented in line with the Agency's risk appetite.
Data Quality Leadership - Develop and mature the Chief Data Office's data quality capability, establishing standards, controls and assurance processes to improve data quality and information management, with an initial focus on Subject of Interest data.
Systems Adoption & Business Transformation - Drive the effective adoption of Agency systems, tools and applications, and support digital transformation initiatives that enhance records management, information governance and data management capabilities across the Agency.
Person specification
Strategic Leadership - Proven ability to lead, develop and motivate high-performing teams, fostering an inclusive culture that drives continuous improvement, builds capability and delivers sustainable organisational change.
Information Governance & Records Management Expertise - Strong knowledge of information governance and records management principles, including Review, Retention and Disposal (RRD), applying legislation, policy and best practice to support compliance, assurance, data quality and operational effectiveness.
Stakeholder Influence & Communication - Highly effective at influencing and engaging stakeholders at all levels, communicating complex information clearly and providing practical guidance that supports compliance, collaboration and strategic objectives.
Compliance, Risk & Assurance - Experience of improving compliance through assurance, risk management, governance frameworks, policies and standards, ensuring information management requirements are embedded and consistently applied.
Culture, Collaboration & Capability Building - Strong understanding of organisational culture and behaviours, with the ability to build trust, foster collaboration and enhance organisational capability through education, guidance and the promotion of accountable information management practices.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Seeing the Big Picture
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
- Experience of providing strategic leadership for information governance, establishing frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.
Benefits
Alongside your salary of £70,179, National Crime Agency contributes £20,330 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Your application will be assessed against the following:Technical - this will be assessed by 500 word examples on:- Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
- Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.
CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within your CV are as follows: Clearly demonstrate how you meet the person specification and desirable criteria for the role. CVs must be formatted in 11pt font and not exceed THREE pages. Please note that any content beyond the third page will not be considered as part of the assessment.
A panel will assess how well your application demonstrates the requirements outlined above.Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Role Play which will be tested on via the details listed below.
You will be required to take part in a Role Play Exercise, assessing the technical criteria:- Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.
Candidates who pass this stage will be invited to attend a second-stage interview at a later date, where they will be assessed against the remaining criteria outlined in this advert.
If you are successful you will be invited to the second assessment.Assessment 2
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Changing and Improving
- Seeing the Big Picture
- Communicating and Influencing
- Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : central.recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
- Telephone : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Salary range
- £70,179 per year