Recovery Manager
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
We have an excellent opportunity for a Recovery Manager to join our Recovery Team here at Wokingham Borough Council, on a full-time, permanent basis.
As Recovery Manager, you will provide strategic leadership for the Council's income recovery operations, maximising collection of Council Tax, Business Rates, Adult Social Care Debt, and Sundry Debt. You'll oversee a team of 14, support in managing a £500k staff budget, and drive recovery strategies that contribute to approximately £220m in annual collections.
This role requires decisive action on debt recovery, robust representation at Magistrates Court liability order hearings, and effective collaboration with enforcement agents, internal stakeholders, and external partners.
You'll plan and monitor service performance while ensuring compliance with statutory duties and supporting vulnerable customers with appropriate welfare advice.
This is a fantastic opportunity for a strategic, resilient professional with management experience and expertise in income recovery/arrears management to join our team.
⭐Staff Benefits⭐
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave – 31 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
⭐Local Government Pension Scheme
⭐GP Helpline - Available 7 days a week
⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline
⭐Free Eye Tests and Flu Vaccines
⭐Free Onsite Gym - Located at Shute End Offices, Wokingham
⭐Salary Sacrifice Schemes - Including Car and Cycle to Work schemes
⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
⭐Move through Menopause Course
⭐Sports & Social Group Activities – Including running, football, cricket & more
⭐Learning & Development Opportunities
⭐Employee Networks
⭐And more!
Key Responsibilities
- Lead and manage the Recovery Team to ensure efficient, effective operational delivery
- Work with the Service Manager – Revenues & Recovery to set objectives and monitor KPIs
- Contribute to policy and procedure development
- Ensure staff training and professional development
- Make informed decisions on recovery strategies to maximise income
- Produce and interpret performance data and reports
- Build strong stakeholder relationships internally and externally
- Maintain timely and accurate workflow following the recovery timetable
- Support and guide Senior Recovery Officers, empowering them to lead confidently
Candidate Requirements
- Extensive experience in Local Taxation and Sundry Debt recovery
- Strong understanding of relevant legislation and best practice
- Confident, inspiring manager with proven leadership and development skills
- Ability to manage conflicting priorities in a fast-paced environment
- Strategic thinker who plans ahead and drives meaningful change
- IRRV qualification desirable but not essential
Our Area:
Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.
Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, to arrange an informal discussion about the role, contact Becky Mortimer-Browne, Service Manager - Revenues & Recovery via Becky.Mortimer-Browne@wokingham.gov.uk (Strictly no agencies).
Closing date: Sunday 26th April 2026 at 11pm
Interview date: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.
Salary range
- £46,142 - £51,357 per year