Recovery Officer

If you are an external applicant, please apply via our website. For internal applicants, please apply via the internal website found through the job portal on Connect.

Are you confident dealing with customers, making decisions and managing challenging cases?

As a Recovery Officer, you’ll help recover unpaid Council Tax while working with customers to understand their circumstances and identify the right way forward.

About the Role

This is a role where effective recovery and supporting customers go hand in hand. You could be progressing formal recovery action one moment and helping identify the right support for someone experiencing financial difficulty the next.

No two cases will necessarily be the same, and you’ll take responsibility for progressing recovery cases, considering individual circumstances and deciding on the appropriate next steps.

You’ll take ownership of a varied caseload, from working with customers and Enforcement Agents through to more complex recovery action. You’ll prepare cases for court, attend court when required and work with colleagues and support services where customers are experiencing financial difficulty or vulnerability.

You’ll need to be organised, confident in making decisions and comfortable having sometimes difficult conversations, while maintaining a fair and professional approach.

About You

You’ll have 5 GCSEs at Grade C or equivalent, including Maths and English, alongside strong organisational and time-management skills. You’ll be confident influencing and negotiating with others, with excellent attention to detail and good IT skills. You’ll also be comfortable keeping your knowledge up to date with relevant legislation, policies and procedures.

Previous experience of Council Tax, recovery, court work or Revenues systems would be an advantage, but isn’t essential.

Closing Date: 22nd November 2026

Interview Date: W/c 30th November 2026

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Kristian Cubitt - Senior Enforcement Officer
Email: kristian.cubitt@southnorfolkandbroadland.gov.uk
Tel: 01603 430109

People Team: peopleteam@southnorfolkandbroadland.gov.uk
Tel: 01508 533995

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.