Recovery Officer

We are recruiting Recovery Officers at Caerphilly County Borough Council.

Working hours: 37 hours (7.24 Monday – Friday)
Contract Type: X1 – Full Time, Permanent / X1 – Full Time, Fixed Term for 18 months
Location: Ty Penallta

Team: Council Tax

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities.

The postholder will assist Senior Officers in executing Council Tax recovery and enforcement processes to maximise Council Tax collection.

The successful candidate will be a highly motivated individual with the drive and ambition to succeed in a challenging role. You must be able to build and maintain working relationships with internal Council departments and external agencies and support the Recovery Team Leader in reaching set collection targets.

Main duties will include dealing with routine correspondence, telephone calls and face-to-face enquiries resulting from recovery and enforcement action. You will deal with enquiries from, and making payment arrangements with, taxpayers. When required, you will attend magistrates’ court to assist senior staff in dealing with customers at court.

For the role, we ask that you have:

• A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, Customer Service, Business Administration.
• Detailed knowledge of Council Tax recovery and enforcement regulations.
• Experience of dealing with members of the public / customers and external organisations.

We have excellent benefits including the Local Government Pension Scheme and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sean O`Donnell/Claire O`Brien on 01443 864013/ 01443 864017 or email odonns@caerphilly.gov.ukobriec@caerphilly.gov.uk

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

This role requires a basic check with the Disclosure and Barring Service.