Recruitment Officer (FTC)

About the role

Role Summary

This role supports the People team with the recruitment process from advertising to onboarding, including coordinating and supporting interviews, new starter processes, and general HR administration.

The jobholder will work in conjunction with the People and Talent Advisor to provide support for day-to-day resourcing and general administrative queries.

Salary:

£28,000

Hours of Work:

35

Contract:

6 month FTC

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked at TCH in HR for nearly 8 years. The team are all generalists which gives us lots of variety in our roles and the opportunity to get involved in organisation design and development. I’m passionate about the Choose Housing as a career movement, and our team support our colleagues to achieve their mission to provide quality homes and services that put residents at the heart of everything we do."

Stephanie Byard, Regional Head of People

What will you be doing?

Role Specific Responsibilities

•Coordinating and supporting interviews for multiple recruiting managers including redacting CV’s for shortlisting, sending rejection emails and liaising with recruitment agencies where necessary.
•Managing conflicting priorities, including diary management, meeting and greeting candidates, arranging assessments and onboarding new staff.
•Conducting right to work checks, taking up and chasing reference requests, following onboarding checklists to ensure candidates are recruited in line with policy.
•Ensuring adherence to recruitment processes and providing administrative support throughout the hiring process.
•Using Excel to update our KPI data.
•Using Ipos to create purchase orders (training will be given).
•Liaise with our PR and Communications Team to create and post engaging job advertisements on relevant platforms such as CV library, LinkedIn etc. Also using these platforms to headhunt for hard to fill roles.
•Conduct initial telephone screenings to evaluate candidate suitability for a variety of roles.
•Act as the primary point of contact for recruitment requests overseeing recruitment activities and providing support to hiring managers as needed.
•Ensure clear and timely communication with candidates through accurate interview confirmation emails and any other necessary communication.
• Maintain accurate records of recruitment activities, providing regular updates and reports to the HR team.
•Manage the Recruitment inbox including keeping our jobs by email register up to date and informed.
•Book one- and three-month review meetings with newly recruited candidates to check on progress, reporting any concerns to the People Partners.
•Book IT and HR inductions for new starters.
• To conduct any other reasonable duties as requested.

General

•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
•Recognise, respect, and promote the different roles and diversity of individuals.
•To actively contribute towards the key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To participate in training, attend other meetings, and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the Group.
•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
•Maintain awareness of budget requirements and value for money while delivering your role.
•Consider and highlight any risk to the organisation or individuals whilst delivering your role.
•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•GCSE standard or equivalent education
•Competent user of Microsoft Office packages (Outlook, Word, and Excel)

Key Skills & Competencies

•Experience of document management and diary co-ordination
•Experience in human resources or recruitment is preferred but not essential.
•Ability to manage expectation and act as a gatekeeper
•Strong relationship management skills to effectively engage with candidates and internal stakeholders

Behaviours

•Excellent communication skills, both written and verbal, to convey information clearly and professionally.
•Ability to manage multiple tasks simultaneously while maintaining attention to detail.
•A proactive approach to problem solving and a willingness to learn new technologies.
•Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.
•Able to work as an effective team member with minumum supervision.
•Ability to multitask and anticipate assignments

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Sunday, 26 April 2026

Interview Date: