REF Delivery Officer

Job summary

REF 2029 DELIVERY OFFICER

Salary: £30,895 per annum
Hours: Full-time
Contract Type: Fixed Term until January 2030
Location: Westward House, Stoke Gifford, Bristol (hybrid)
Grade: UKRI Band C
Closing Date: 28 June 2026

Job description

The Research Excellence Framework (REF) is the system for assessing the quality of research in UK higher education institutions, with the most recent exercise concluding in 2021. It is a peer review assessment process involving submissions from higher education institutions across the UK. The REF is delivered by Research England on behalf of the four UK higher education funding bodies (Scottish Funding Council, Higher Education Funding Council for Wales, Department of the Economy Northern Ireland). Research England is a council within UK Research and Innovation. More Information can be found here: https://www.ref.ac.uk/

REF is a fast-moving exercise managing a wide range of policy areas, expert panel members that span all research disciplines and types of research outputs. Key to our success will be close team working and supporting each other through peak periods. Joining our team provides a great deal of opportunity to learn and develop.

Purpose:

Are you looking for a new challenge? An opportunity to work on a major, high-profile, project in a close-knit team and a fast-paced environment? Do you want to use your knowledge and skills in an agile way across a broad range of focus areas, learning new things and innovating along the way? Do you want to learn about the UK’s different funding bodies, and work with some of the most highly respected people across the UK’s research community? Then this may be the opportunity for you!

The REF Delivery Team is responsible for all administrative tasks throughout this complex, large-scale project. Key to the success of the REF project is team working, and while all members of the REF Delivery Team will have individual responsibilities, they will need to work together to support the delivery of key tasks during peak periods.

If you are looking for an opportunity to develop or consolidate skills and experience relating to managing multiple complex administrative tasks, supporting governance processes and building productive senior relationships, this could be for you.

Main outputs and activities:

• Develop and maintain a good general knowledge of the REF process and administrative requirements of the exercise, and report on progress to the senior colleagues as appropriate
• Proactively and effectively manage multiple complex diaries, making appropriate use of time and resources, taking advice as necessary
• Build and maintain relationships with key internal and external stakeholders at all levels
• Plan meetings, visits and other events ensuring all details are confirmed and correct and that plans are within budget. Sometimes this will be for very large-scale events
• Organise all travel and accommodation
• Organise and circulate relevant papers, briefing notes and action notes for meetings. This may include agenda setting and minute taking as required
• Develop and maintain spreadsheets and databases as needed
• Support the delivery of the REF panel project, assisting the Panel Project Manager with large mail outs and data management
• Support the development of, and then administer, member recruitment processes for Assessment Panels, including circulating applications for review and producing and circulating appointment letters, tracking acceptances as required and then maintain up to date records of member information
• Act as a first point of contact for Panel and Advisory Group members’ administrative queries by telephone, email and occasionally in person and ensure members are well informed about all administrative arrangements (including meetings, accommodation, finance related tasks)
• Process panel member fees and expenses in a timely manner, ensuring accuracy and attention to detail as well as consistent tracking and record management. This may involve managing large volumes whilst balancing opposing priorities
• Liaise with panel members and secretariat staff on administrative issues and ensure effective provision of administrative support
• Share meeting information via the Panel Members’ Website or via email within an agreed timescale
• All members of the REF Administration Team will be responsible for responding to REF queries from our community. This requires building accurate knowledge of REF guidelines, criteria and procedures as these develop, and ensuring that enquiries are responded to accurately and in a timely manner, and that any issues or complex queries are escalated and responded to as appropriate.
• Model exemplary professional behaviours, including flexible, agile and collaborative working, leading by example.

Person specification

Shortlisting Criteria:

(S) – Assessed at shortlisting

(I) – Assessed at interview

(S&I) – Assessed at both shortlisting and interview

Essential:

• Self-starter – able to prioritise, manage and organise time well, anticipating peaks and troughs in workload, and to keep up to date with routine jobs (S&I)
• Strong IT skills including Microsoft software packages (Word, Outlook, Excel) and a willingness to learn new IT packages as required (S)
• Ability to write emails, letters and draft papers clearly, accurately and following in-house style, appropriately tailored to the audience (S)
• A creative, flexible and positive approach to problem solving and the ability to show initiative and manage ambiguity (I)
• Good team worker – committed to collaborating to achieving results, willing to assist other members of staff during busy periods, able to identify and respond positively to the needs of colleagues (S & I)
• A flexible and positive approach to developing, maintaining and managing relationships with internal and external stakeholders (S&I)
• Experience of organising and supporting high volumes of meetings or external events (S &I)
• Experience of working with databases and/or spreadsheets and maintaining accurate records (S)
• Ability to demonstrate accountability and ownership – consistently taking responsibility for tasks and outcomes, exhibiting commitment to see projects through to completion. (S & I)
• Interest in developing knowledge of the higher education sector and the REF (S)
• Flexibility to travel to meetings, including sometimes working outside office hours and staying away overnight (S)

Team members are expected to attend the office for monthly team meetings and quarterly planning days. In addition, they should be available to work on-site for extended ad hoc periods—typically 2-3 consecutive days—when required to support business-critical, collaborative projects.

Benefits

Alongside your salary of £30,895, UK Research and Innovation contributes £8,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning!

A list of benefits below:

• An outstanding defined benefit pension scheme.
• 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
• Employee discounts and offers on retail and leisure activities.
• Employee assistance programme, providing confidential help and advice.
• Flexible working options.

Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance!

For further information on our benefits please see:

Benefits of working at UK Research and Innovation (UKRI)

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

UKRI is an Equal Opportunity & Disability Confident Employer.

Please apply online, if you experience any issue applying, please contact Recruitment@ukri.org

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : UKRI Recruitment Team
• Email : Recruitment@ukri.org

Recruitment team

• Email : Recruitment@ukri.org