Registration and Nationality Officer

An excellent offer...

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

Brent Register Office is recognised as one of the leading registration districts in England and Wales, consistently delivering excellence across all areas of the service. We are committed to innovation, embracing new technologies to enhance efficiency and improving the customer experience. Our team delivers life‑changing public services with accuracy, empathy and professionalism, operating a full seven‑day statutory registration and citizenship service.

The Post

The Registration Officer plays a vital role in delivering statutory services to the public, legally registering births, deaths, marriages, civil partnerships and citizenship ceremonies. Working with compassion, you will guide residents through life’s most significant moments while ensuring full compliance with registration, data protection and immigration legislation. This is a busy frontline, customer focused role requiring excellent communication, attention to detail and the ability to stay calm under pressure. The service operates seven days a week, and you will contribute to a high quality, flexible service that supports the local community and visitors to Brent. Over the next two years there will be fundamental changes to how the registration service is delivered, therefore IT skills will be essential in moving forward in the new digital age.

The Person

You are a calm, confident and highly accurate professional who can handle complex legal processes with care and precision. You communicate clearly, show empathy during emotional situations, and provide excellent customer service to people from diverse backgrounds. You can interpret legislation, manage sensitive information responsibly, and remain composed under pressure. With strong attention to detail, excellent organisational skills, and the ability to prioritise a busy workload in a seven day a week service, you bring professionalism, integrity and a commitment to delivering high quality services.

Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment