Registration Officer

Job Title: Registration Officer
Starting Salary: £31,537 progressing to £34,434 per annum (pro rata for part time)
Hours: Variable - up to 37 hours per week
Location: Covering Hatfield & St Albans Registry
Contract Type: Variable
Directorate: Resources

About the team

Our Registration Service plays a vital role in supporting the people of Hertfordshire at some of the most significant moments in their lives. From welcoming new births to recording deaths and celebrating marriages and civil partnerships, our work sits at the heart of the local community.

Based across our Registry Offices in Hatfield and St Albans, our team of Registrars and Registration Officers is committed to delivering a professional, compassionate and accurate service. We handle high volumes of appointments while maintaining a strong focus on customer care, ensuring every interaction is handled with sensitivity, respect and attention to detail.

This role will be offered on a variable hours contract, and flexibility is essential to provide cover as required across our St Albans and Hatfield offices.

About the role

This role is an integral part of a well-established yet evolving service. You will work alongside experienced Registrars, administrative colleagues and managers, contributing to a supportive team environment where collaboration and continuous improvement are encouraged.

Joining our team offers the opportunity to make a real difference to people’s lives while developing a unique and rewarding career. As part of a busy and dynamic service, you will help shape how we continue to deliver high-quality registration services for the future.

You will be working in a busy office with a schedule of face-to-face appointments with members of the public. You will need to use excellent communication skills to extract key information and ensure the accuracy of the data recorded. You will also need strong presentation skills in order to be able to conduct ceremonies ranging from intimate celebrations to those with hundreds of guests.

A good standard of general education is required, but previous experience is not essential as full training will be given to the right candidate.

About you

Essential:

• Ability to understand complicated and detailed legislation, rules and procedures and interpret them to customers in emotional and sensitive situations.
• Administrative skills – Must be able record facts and figures accurately,
• Good standard of English and numeracy and the ability to write legibly and to spell correctly
• Good ICT skills – proficient in the use of MS Teams, Word.
• Good Organisational Skills – Ability to organise the work efficiently.
• Good Planning Skills – ability to plan your day, week as necessary.
• Attention to detail methodical approach
• Full UK Driving Licence
• Ability to work effectively as part of a team.
• Strong public speaking skills

Desirable:

• Registration experience with a sound knowledge of registration Law.

This is an excellent opportunity for anyone with a commitment to delivering key life events to the most exacting standards at times of the greatest significant to our customers.

applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Corporate services

To hear more about this opportunity please contact Danielle.Lewis@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: TBC

Benefits of working for us
How to apply

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requir

er information about the legal requirement can be found here.