Regulatory Caseworker

Job summary

Are you passionate about quality and delivering exceptional service to both colleagues and external stakeholders while driving service excellence across Scotland’s crofting communities?

The Crofting Commission is responsible for regulating the crofting system and promoting the interests of crofting to ensure its future sustainability. This role sits within the Regulatory Team, which is primarily responsible for handling regulatory applications, notifications and croft registration applications in accordance with crofting regulation.

The regulatory caseworker role involves managing individual caseloads, checking applications are correct, corresponding with applicants, professional agents and external stakeholders and updating information on the Commission’s Register of Crofts. You will get to know a range of regulatory & registration processes and will receive legal, policy and procedural training. The job would suit someone who is eager to learn, confident using a range of IT systems and work as part of a team.

Job description

• Dealing with telephone, written and face to face enquiries from both internal and external stakeholders.
• Communicate with applicants regarding progress of their applications.
• Using various IT systems, making assessments of information submitted on applications, including data capture of information submitted and maintaining spreadsheet information.
• Create cases on Crofting Information System following receipt of regulatory applications, notifications & registrations.
• Process regulatory and croft registration applications, assessing validity and escalating casework to senior colleagues.
• Proactive diary and inbox management including regulatory enquiries, prioritising tasks and coordinating activities.
• Ensure that the Register of Crofts and any other Commission records are accurately updated.
• Attend, engage and complete the Regulatory Training Programme, associated internal training and comply with Scottish Government mandatory training.

Person specification

Success profileSuccess profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience

An understanding of IT systems, including Microsoft Office or similar

Behaviours:

• Communicating and Influencing – Level 1
• Managing a Quality Service - Level 1
• Making Effective Decisions - Level 1
• Developing Self and Others - Level 1
  

You can find out more about Success Profiles here: Success profiles: candidate guide - gov.scot

Benefits

Alongside your salary of £30,174, Scottish Government contributes £8,741 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Apply using the link provided

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : glen.knott@crofting.gov.scot
• Email : glen.knott@crofting.gov.scot

Recruitment team

• Email : glen.knott@crofting.gov.scot