Regulatory Services Administration Team Leader

About the role

As the Regulatory Services Administration Team Leader, you’ll oversee a busy admin team, ensuring day‑to‑day operations run smoothly and efficiently.

You’ll manage performance, improve administrative systems, and support managers across the service to deliver high‑quality regulatory work. You’ll also take responsibility for financial processes, the service’s corporate credit card, and the effective management of the case management system—playing a key role in keeping the service organised, compliant, and customer‑focused.

What will you be doing?

• Supervise a team of Service Support Officers, undertaking supervisory; training; induction; sickness; and recruitment responsibilities.

• Scheduling and co-ordination of own work and allocation of work to others, taking responsibility for the completion of tasks within prescribed timescales.

• Have a working knowledge of Regulatory Services technical administrative functions and responsibilities and to provide appropriate support as required.

• Support Senior Management with the production, manipulation and maintenance of data using a variety of IT systems and manage the Systems Administrator to ensure that all aspects of the Regulatory Services administration function are efficiently managed within the database system, acting as a super-user for the team and maintaining oversight of database management.

• Maintain a thorough knowledge of processes, systems and legislation associated with the service area. Ensuring that the team deals with all aspects of the Regulatory Services technical administration process in a timely manner having regard to any performance indicators or other relevant targets.

• Proactively identify with your team areas of improvement to the service which benefit the Authority, businesses and/or the public and take steps to implement these. Supervise the development and review of associated processes

• Assist the Head of Service with service support functions, necessary for the efficient running of the service

  
  

  
  

• Undertake additional tasks to support the Service Managers in accordance with the role and functions of the post.

About you

Education:

• 2 A Levels / NVQ Level 3, or equivalent in a relevant subjects and Extensive experience at Senior administrator level with a Appropriate level of literacy and numeracy

Experience and Knowledge:

• Experience of allocating work, managing a team and monitoring resources, to maintain the effective operation of the service area.
• Experience of assisting with the monitoring of budgets
• Demonstrable experience of supervising, coaching and mentoring colleagues and team members, to support the achievement of individual and team performance and development objectives.
• Extensive working knowledge of Regulatory Services functions (Environmental Protection, Health Protection, Private Sector Housing and Trading Standards)
• Excellent verbal communication and presentation skills

Ability and Skills:

• Ability to gather, analyse and evaluate data and financial information related to the work area, to support the production of management reports and performance management data.
• Proven ability to build professional working relationships, with both internal and external stakeholders, to deliver the service to required standards.
• Appropriate level of data protection, security and confidentiality awareness.
• High standard of IT skills, with the ability to utilise IT systems, including case management systems.
• Ability to produce clear and concise written reports and letters for members of the public

Equal Opportunities:

• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)