Rent Recovery Officer

If you have the skills, enthusiasm, and commitment to help us provide an excellent service, we want to hear from you. If you would like to be part of Basildon's success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role. For any queries, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.

Job Title: Rent Recovery Officer
Pay Band: Band 6
Ref No: RQ02088
Closing Date: 15/11/2026
Interview and Test Date: tbc
Location: Hybrid (min 2 days office based)
Hours: Full-time 36.25 hours per week

3 x Permanent Posts Available

(All posts are subject to the NJC conditions of service)

Basildon is a borough full of ambition and opportunity. As the largest economy in the Thames Estuary outside London, we are committed to delivering inclusive, sustainable growth and providing high-quality services for our residents.

The Council is looking to prioritise rent recovery and tenancy sustainment. We are looking for Rent Recovery Officers to strengthen our existing team to help us maintain rent collection, support our tenants, and contribute to the financial stability of the council.

The Role

You will be responsible for reviewing and managing accounts relating to current tenant arrears. You will be responsible for developing positive relationships with a wide range of customers, understanding their individual circumstances and securing affordable agreements.

You will be following our escalation process to collect rent and arrears, including all stages of legal action. You will be working with our Housing Services, Outreach and Engagement teams to help maximise customers income, sustain tenancies and achieve collection rate targets.

The Person

Are you passionate about delivering an excellent service to our customers across the borough?

If you have good negotiation skills, knowledge and experience of securing payments sensitively and effectively, and preferably in a Housing environment, then this could be the job for you.

Basildon Council offers a supportive workplace, opportunities for development, and the chance to make a real impact in the community.

If you have the skills, enthusiasm, and commitment to help us provide an excellent service, we want to hear from you.

Please see attached the Job Description and Person Specification.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.