Rent & Service Charges Officer

Our Vacancy

We are seeking a detail‑driven and highly organised individual to support the effective financial administration of our rent and service charge activities. This role plays a key part in maintaining accurate financial records, strengthening our income management processes, and ensuring the smooth operation of essential financial systems. You will contribute to the integrity of our service charge control accounts, support the accurate posting of income, and assist in the development of robust procedures that enhance efficiency across the organisation. This is an excellent opportunity to join a professional team where your analytical skills, accuracy, and commitment to high‑quality financial administration will directly support the delivery of our services and the sustainability of our operations.

What you'll do

You will support the accurate posting of all income, ensuring financial data is maintained to a high standard and working with stakeholders to improve processing efficiency. You will assist the Rent & Service Charge Manager with preparing and reconciling service charge budgets, maintaining financial records, supporting invoicing processes, and liaising with colleagues on service costs. You will also help manage rent administration by maintaining affordable rent information, supporting rent setting for lettings, and ensuring data accuracy across all rent‑related activities.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on talent@tch.org.uk

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person 6 July 2026