Repairs Administrator

Repairs Administrator (Disrepairs)

Are you highly organised, great with people and confident working in a busy, fast‑paced environment? We’re looking for a Repairs Administrator to join our central Repairs team and help us deliver an excellent service to our residents every day.

As a key part of our support team, you’ll provide high‑quality administrative and customer‑focused support across our property services. Every day is different you’ll be managing a shared inbox, responding to resident enquiries, supporting colleagues, and ensuring the smooth running of our disrepair, damp & mould, voids and repairs services.

You’ll work closely with a friendly and supportive admin team who collaborate to get things done and deliver a seamless service for our residents.

What you’ll be doing

• Booking inspections and coordinating appointments between residents and surveyors
• Managing shared inboxes and responding to resident enquiries
• Keeping systems and records up to date and accurate
• Supporting internal teams with a range of admin tasks
• Providing a warm, professional and empathetic customer experience
• Helping ensure our residents are kept informed and supported throughout their repair journey

What we’re looking for

• Strong administrative experience in a fast‑paced environment
• Confident communicator, comfortable speaking with residents including in challenging situations
• Excellent organisational and prioritisation skills
• Proactive approach with the ability to work independently
• Confident using IT systems, with good accuracy and attention to detail
• Experience in repairs or housing.

Where you’ll work

Our admin team is currently based in Pitsea, though we can support hybrid working, two office days per week. You may occasionally be asked to attend meetings at our offices in Waterloo.

Why join us?

You’ll be part of a collaborative, supportive and dedicated service that puts residents at the heart of everything we do. We value kindness, doing the right thing, loving new ideas, celebrating diversity, keeping our promises, and pulling together to deliver a great service every time.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place in person (in Basildon) on the 17 February

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you’re a proactive, values‑driven administrator who thrives in a fast‑paced environment and takes pride in delivering excellent service to residents, we’d love to hear from you. You’ll bring strong administrative experience, confidence communicating with residents and colleagues, and the ability to coordinate tasks such as booking inspections and managing shared inboxes with accuracy and care. Clear, empathetic communication, resilience, and the ability to stay organised when priorities change quickly are essential. Most importantly, you’ll demonstrate a genuine commitment to our values to help us provide a seamless and supportive experience for every resident.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Repairs Administrator role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.