Repairs Supervisor – FTC 12 months
About the role
Role Summary
As the Supervisor you will lead the team of trades people and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells area. As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's
Salary:
Hours of Work:
40
Contract:
12 months FTC
Probation Period:
6 months
Notice Period:
1 month
Who are we?
TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town & Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.
We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.
Meet your Manager
Jeff Gale, Production Manager
What will you be doing?
Role Specific Responsibilities
• Liaise with all operatives in team and scheduler, deal with issues that arise.
• Check and monitor Follow Ons. Approve/decline and ensure process is being followed. Any follow Ons to have materials, attendance and timeframe agreed and next appointment agreed with customer through the scheduler.
• Review and monitor No Accesses and ensure process has been followed. Operatives should phone ahead.
• Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.
• Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done.
• Monitor times spent at suppliers and feedback wasted time with schedulers.
• Ensure that any materials required have been ordered, assist where necessary.
• Review vehicle movements on RAMs/Telematics.
• Issue any permits to work as necessary (hot work, ground penetration, electric tool use).
• Report any and all accidents within 24hrs.
• Ensure support is given to Customer Care team in dealing with complaints/disrepair.
• Weekly full review of diary with scheduler and follow up on material orders.
• Carry out a minimum of 2 WIP checks per week with operatives.
• Carry out pre-inspections/surveys as needed.
• Provide feedback from the weekly productivity report.
• Ensure all 240v electrical tools are PAT tested and added to register - 110v 3 monthly, cordless battery chargers annually.
• Carry out vehicle inspections with all operatives in team.
• Carry out access equipment checks and added to register.
• Ensure all operatives have the correct PPE available to them as designated by the company.
• Ensure all operatives have the correct tools as issued and that condition is checked.
• Minimum 10% post inspections on all completed work in the month.
• Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly.
• Ensure Operatives daily, weekly, monthly tasks are being carried out.
• Be initial point of contact for all operatives in your team and their spokesperson.
• Deal with investigations if required for operative and complaint issues.
• Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.
• Manage annual leave requests ensuring that only a minority are off at any one time.
• Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc.
• Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health..
• Manage HR issues through to conclusion.
• Provide cover for other supervisors when on annual.
• Authorisation of operative expenses.
• Build relationships with the schedulers and guide/feedback from the operatives.
• Work to understand/develop correct van stock to increase FTF.
• Champion Safeguarding as we can support customers by raising concerns to TCH.
• Disrepair jobs – follow Do’s and Don’ts.
• Compliments and complaints to be fed back immediately to operatives.
General
About You
Education & Qualifications
Key Skills & Competencies
• Excellent communication skills - Essential
• Excellent leadership skills - Essential
• Excellent dispute resolution skills - Essential
• Experience of supervising teams - Essential
• Good understanding of building maintenance - Essential
• IT Literate - Essential
• Social Housing experience - Desirable
• City and Guilds to appropriate level - Desirable
• Experience of PDA's use - Desirable
• 'Can do' attitude - Desirable
• Proactive - Desirable
• Professional approach with high standards - Desirable
Behaviours
Why Choose Us
- 24 days annual leave plus bank holidays & your birthday off (33 days total).
- Pay review every year.
- 26 weeks full pay maternity leave.
- 8 weeks full pay paternity leave.
- Up to £3,000 colleague referral fee.
- Contributory pension scheme with 4% to 10% matched contributions.
- Life Insurance.
- 24/7 Digital GP service and counselling helpline (including face to face sessions)
- Free eye test voucher annually and contribution towards glasses.
- Free annual flu jab.
- Two volunteer days per year.
- Extensive annual staff wellbeing programme of events.
- Career development and vocational training opportunities.
Our Values
Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.
Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.
We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:
Equal Opportunities Statement
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
Apply
Internal Applications
Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.
For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.
Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.
If you have any questions, or require further clarification, please speak to HR.
External Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.
Key dates
Applications Close:
Friday, 21 November 2025