Repairs Support Officer

Job Description

Salary range: Career Grade 5 £34,104 - £35,109 p.a. plus fantastic benefits and progressing towards grade 6
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Repairs Support Officer – Career Grade 5–6

Start your career in Housing Repairs and help keep repairs moving for Croydon residents.

The role

We’re looking for a Repairs Support Officer to join our Housing Repairs service.

This is a career-grade role, offering the opportunity to join at Grade 5 and develop towards the full Grade 6 Repairs Support Officer role.

You’ll provide administrative and customer support across the repairs service, helping to make sure enquiries, outstanding works and issues are followed up and progressed. You’ll work with residents, repairs teams, contractors and other Housing colleagues, acting as an important link between frontline and back-office services.

Your work will include monitoring outstanding works orders, responding to customer enquiries, coordinating information and actions, supporting the arrangement and follow-up of inspections, dealing with complaints and customer feedback and helping to make sure identified works are completed in a timely way. You’ll also contribute to monitoring performance, identifying issues and supporting a good-quality, value-for-money repairs service.

As you develop, you’ll build your knowledge of responsive repairs, property maintenance and the building environment, while taking on a broader range of work with greater independence.

What we’re looking for at entry level

You don’t need previous responsive repairs or social housing experience to join us at Grade 5.

We’re looking for someone with experience of working with customers or the public who can provide a good standard of customer service.

You’ll need to be organised, able to manage competing priorities and comfortable following up enquiries and actions to make sure things are progressed. You’ll communicate clearly, build positive working relationships and work effectively with colleagues and others involved in delivering the service.

You’ll also need good literacy, numeracy and IT skills, a practical approach to problem solving and the ability to ask appropriate questions, work within agreed procedures and recognise when technical or management input is needed.

Most importantly, you’ll need a willingness to learn and develop the repairs and property knowledge required for the substantive Grade 6 role.

Why join us?

This is an opportunity to start a career in Housing Repairs while helping deliver a good service to Croydon residents.

You’ll gain practical experience of a busy repairs service, working with residents, contractors and Housing colleagues while developing your knowledge of responsive repairs, property maintenance and service delivery.

You’ll also benefit from:

• Local Government Pension Scheme
• Up to 31 days annual leave, subject to eligibility, plus Bank Holidays and the option to purchase additional leave
• Career development and learning opportunities
• Family-friendly provisions
• Flexible and agile working in line with service requirements
• 24/7 Employee Assistance Programme

• The opportunity to make a difference to residents and their homes

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week commencing 23 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.