Reporting Centre Operational Lead

Job summary

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The Reporting and Offender Management (ROM) and Operational Business Support teams manage the reporting population and provide professional operational and administrative support to the management team and Immigration Officers within Immigration Enforcement.

Job description

You will have the opportunity to develop your skills through a varied and engaging range of responsibilities. The role involves building and maintaining strong, effective working relationships with a wide range of internal and external stakeholders, including the police, social services, probation, internal partners, and customers. This requires excellent people and customer service skills, alongside the ability to work collaboratively as part of a team.

We are seeking someone who can work to deadlines, demonstrates strong attention to detail, and has excellent organisational skills, combined with a willingness to learn. This is an exciting opportunity for the right candidate to further develop a broad range of people and engagement skills within a high-performing team, contributing to a positive working environment and supporting staff and senior managers to deliver operational objectives.

You will work closely with ROM, Operational, and Business Support functions across multiple locations within ICE North and will be expected to work flexibly across offices within ICE and ROM Scotland.

You will be involved in the oversight and management of the Reporting Centre, recruitment and consolidation of the operational business support team, and ensuring effective support to Immigration Officers in their day-to-day work. You will also provide the management team with timely and accurate performance information and play a key role in driving performance management, continuous improvement, and operational excellence across all areas.

Travel

Regular travel to ICE & ROM Scotland locations will be expected. Travel expenses will be paid in line with Home Office policy.

Key Responsibilities:

• Overseeing the ROM, Recruiting, leading and line managing a multi‑level team, coordinating detention activity for reporting cases, and managing the wider reporting population.
• Producing weekly narratives of operational activity and providing weekly and monthly performance statistics to support operational planning, drive performance, and identify areas for improvement
• Acting as People Lead, in collaboration with existing Immigration Inspectors.
• Leading business continuity planning, including the annual completion of the Business Continuity Plan, subject to senior management approval.
• Delivering First Line Assurance for the ICE / ROM Scotland team, requiring strong analytical and organisational skills.
• Tasking operational activity by working closely with Chief Immigration Officers and Higher Executive Officers to progress cases towards removal.
• Acting as Information Asset Owner, ensuring data is safeguarded to maintain public confidence in the organisation.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours is available.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Due to the face-to-face contact and detention element, the role can be physically demanding, requiring suitable Personal Safety Training Level 2 and maintaining certification.

Person specification

Essential Criteria

• Highly developed organisational skills, with a proven ability to manage competing priorities and tight deadlines while remaining effective in a demanding, fast‑paced, and pressurised environment.
• Proven experience in delivering clear, professional communications to a wide range of internal and external stakeholders.
• Demonstrable leadership capability, with experience in effectively managing, supporting, and developing colleagues.
• A collaborative and reliable team player, with a strong track record of providing high‑quality administrative support.
• Excellent written and verbal communication skills, with the confidence to convey clear messages, set direction, and help build a shared vision.
• Strong commitment to confidentiality, with the ability to handle sensitive information appropriately and in full compliance with data protection policies and requirements.
• Proven ability to build and sustain productive working relationships with diverse internal and external stakeholders, fostering inclusive collaboration and the effective sharing of information, resources, and expertise to achieve shared objectives.

Desirable Criteria

• Experience in running a recruitment campaign.
• Line Management experience.

Licences

Due to the nature of the work and the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual driving licence.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Developing Self and Others
• Seeing the Big Picture

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 22nd May 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words)

Your CV should consist of your career history and skills, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – week commencing 25th May 2026

The sift will be held on the Personal Statement and CV.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted CV. Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted element scored and will only receive a sift score for that assessed at the initial sift.

3. Interview – week commencing 15th June 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.

The interview will take place in person, in Glasgow

Travel expenses will not be reimbursed.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check to on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)Candidate_Information_v17_April_2026 Opens in new window (pdf, 207kB)