Research and Consultation Officer

Ealing Council is looking for a skilled and motivated Research and Consultation Officer to join our Research and Insight team. This is an exciting opportunity to play a key role in helping the council understand the needs, experiences and priorities of our residents, communities and businesses.

You will design and deliver high-quality research, data analysis, and public consultations that directly inform decision-making across the council. Working closely with service teams and senior leaders, you’ll ensure that evidence, insight and resident voice are at the heart of how we shape policy, strategy and service design.

The council is on an ambitious journey of transformation, putting evidence-informed decision making at the heart of what it does. We are committed to listening to local people and involving communities in our decision-making, as we strive to make a positive impact on the society and the people we serve.

Although demanding, work as part of this role will provide a good platform to test and showcase your abilities. You will also be part of a talented and supportive team that is orientated to think about new and innovative ways of delivering solutions to the key challenges and issues facing Ealing.

Key responsibilities:

• Design, manage and analyse quantitative and qualitative research projects, including surveys, focus groups and interviews.
• Deliver public consultations and engagement activities in line with statutory requirements and best practice.
• Work collaboratively with internal teams to understand evidence needs and produce actionable insights.
• Present findings through clear, accessible reports and data visualisations that influence decisions at all levels.
• Support the development of the council’s corporate evidence base, ensuring consistency, transparency and quality.
• Monitor emerging trends, resident feedback and local intelligence to inform service planning and policy development.

You will have a strong background in research, consultation or data insight—ideally within a public sector or policy environment. You’ll be confident managing multiple projects, have excellent analytical and communication skills, and be passionate about using evidence to make a difference for local communities.

You will need to demonstrate:

• Experience designing and delivering social research or consultation projects.
• Strong analytical skills with experience using data and insight to inform decisions.
• Excellent written and verbal communication skills, with the ability to convey complex findings clearly.
• Understanding of consultation and engagement principles within a local government or public policy context.
• Ability to build effective relationships across teams and work collaboratively.
• Experience using both quantitative and qualitative tools such as Excel, PowerBI, or NVivo for analysis and reporting.
• Knowledge of relevant legislation and guidance (e.g. Equalities Act, GDPR, Consultation principles).
• Experience of using digital consultation platforms will be desirable.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

This role is subject to Ealing’s enhanced vetting process.

Closing date: Thursday 27 November 2025.

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