Resettlement Support Worker

At Peabody, we’re committed to supporting vulnerable people across our communities—empowering customers to live well, independently, and safely. As a Resettlement Officer at Gloria House, you’ll play a vital role in ensuring customers can be discharged safely from hospital into a secure, supportive short‑stay environment.

You’ll work within a 24‑hour resettlement service supporting six customers in a shared house. Our customers may be homeless, asylum seekers, or have no recourse to public funds, and you’ll ensure they receive high‑quality tenancy management and resettlement support. This includes helping them navigate benefits, understand their occupancy agreement, develop life skills, maintain a safe living environment, and build connections in their local area.

You’ll work on a rota covering 8am–4pm or 1pm–9pm, Monday to Sunday, with concierge support overnight. Lone working is part of the role, backed by on‑call managerial support.

What You’ll Do

You’ll support customers as they move from hospital into the service, helping them understand their occupancy agreement, develop essential life skills, and maintain a safe, clean, and secure living environment. You’ll also work closely with hospitals, support agencies and partners while carrying out key tenancy management tasks, managing risks, addressing any issues that arise, and keeping accurate records to ensure each customer receives high‑quality, person‑centred support.

What You’ll Need
Essential

• Effective Report writing, Risk Assessment and Support Plan completion, and IT Literacy including Word, Excel and electronic data entry systems.
• Ability to communicate effectively with customers, staff and external agencies and refer customers to support agencies including in their local area.
• Experience and knowledge of Welfare Benefits, Housing Management & basic knowledge of Housing law and Occupancy types.
• Experience and/or knowledge of working with homeless, asylum seekers, ex-offenders, mental health, substance misuse or vulnerable customers.
• Knowledge of safeguarding procedures and of Health and Safety in a supported housing environment.
• Knowledge of legislation around homelessness, housing and immigration and benefits and how it applies to our customers or willingness to be trained.
• Ability to lone work

Desirable

• Knowledge of managing voids, reporting repairs, and monitoring the performance of contractors
• Experience supporting people with housing management tasks

Please note: an Enhanced DBS check is required before a start date can be confirmed.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will be taking place in person Monday 16th - Friday 20th March 2026

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk