Resident Engagement Officer

Asset Management & Improvement Team

We are excited to offer an opportunity for a committed and enthusiastic Resident Engagement Officer to join our Asset Management and Improvement Team.

This is a rewarding role where you will work closely with tenants, leaseholders, residents, and community groups to ensure resident voices help shape services and influence decision making. You will play a key role in promoting tenant participation, community engagement, building safety awareness, and resident involvement across our housing stock.

The successful candidate will be passionate about working with communities, building positive relationships, and supporting residents to become actively involved in improving services and neighbourhoods.

Key Responsibilities

• Develop and deliver resident engagement and consultation activities that encourage participation and involvement.
• Build and maintain effective relationships with tenants, leaseholders, residents, community groups, and partner agencies.
• Promote awareness and understanding of building safety, compliance, and asset management programmes.
• Support residents to influence service improvements through formal and informal engagement opportunities.
• Organise and facilitate meetings, events, workshops, focus groups, and community initiatives.
• Gather, analyse, and present resident feedback to support service development and continuous improvement.
• Develop engaging communications using digital platforms, social media, newsletters, and other channels.
• Work collaboratively with internal teams and external partners to improve outcomes for residents and communities.
• Maintain accurate records and produce reports on engagement activity and outcomes.

Skills and Experience

Essential

• Proven experience of delivering services to tenants, leaseholders, residents, community groups, and local organisations within a diverse and multicultural environment.
• Demonstrable experience of successfully engaging residents and promoting tenant involvement through community development approaches.
• Experience of working collaboratively with a wide range of stakeholders, including community organisations, statutory agencies, and partner organisations.
• Knowledge and understanding of community development principles and resident engagement practices.
• Understanding of housing management, building safety, compliance, or asset management issues affecting residents.
• Excellent communication and interpersonal skills, both written and verbal, with the ability to engage confidently with a wide range of audiences.
• Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience of organising engagement events and consultations.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Teams, with the ability to present information clearly using reports, presentations, graphics, and digital communications.
• Experience of using social media and digital engagement tools to increase resident participation.

Desirable

• Experience of working within social housing, local government, or a community-focused organisation.
• Knowledge of Tenant Satisfaction Measures (TSMs), consumer standards, and resident engagement requirements.
• Experience of analysing feedback, performance information, and engagement data to support service improvements.

Qualifications

• Literacy and numeracy Level 2 (GCSE Grade C/4 or above, or equivalent).
• Relevant qualification in Housing, Community Development, Customer Service, or a related discipline, or equivalent relevant experience.

Why Join Us?

This is an exciting opportunity to make a real difference to the lives of residents and local communities. You'll be part of a team committed to delivering excellent services, strengthening resident relationships, and ensuring communities have a genuine voice in shaping housing services.

Benefits

Our offer to you includes:

• Generous annual leave entitlement, with additional leave awarded for continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits Portal, including discounts at major retailers, gym memberships, cinemas, and more.
• Salary sacrifice schemes for cars and bicycles.
• Access to the Local Government Pension Scheme.
• A commitment to learning, development, and career progression.
• Flexible and supportive working arrangements where applicable.

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story

Interested?

If you are passionate about community engagement and helping residents influence and improve services, we would love to hear from you.

For an informal discussion about the role, please contact:

Tony Smith
📞 07721 626479
📧 tony2_smith@sandwell.gov.uk

Please submit a CV and supporting statement to tony2_smith@sandwell.gov.uk before the closing date.

Apply today and help us empower residents, strengthen communities, and deliver positive change.

#WeAreSandwell