Resource and Planning Lead - Service Delivery
Job summary
We have an exciting opportunity to join HM Land Registry (HMLR) as a Resource and Planning Lead for the Resource & Planning team.
These high-profile roles will be accountable for three significant elements of Service Delivery, Recruitment, Internal promotion and Overtime. You will have a specific accountability ensuring delivery across one of the three elements, however flexibility to support across all the activities will be required as part of the overall team responsibilities.
As the Resource & Planning Lead, you will undertake engagement with stakeholders across Service Delivery and partner with the HR Resourcing team to enable delivery of the resourcing activity, acting as a conduit and escalation route for any issues.
Job description
As part of your role, you will build strong relationships with stakeholders at all levels, whilst continuously improving our candidate experience and Service Delivery ‘brand’. This includes delivering new governance and decision-making processes around resourcing activity, leading on the implementation and scheduling of senior stakeholder consultation to enable prompt and timely decision making.
You will be accountable for measuring and monitoring success through metrics, KPIs and qualitative feedback, building data insight on activity, to identify opportunities for change and continuous improvement, and will provide regular reporting to satisfy user needs, using data analysis to provide clear recommendations.
Within the role you will develop and implement a cycle of internal and external resourcing activity, managing timelines and resources through close collaboration with HR and key stakeholders in Service Delivery. This includes planning and development of documentation through to the delivery of moderation and evaluation, so the right candidates are attracted and retained.
You will also develop and implement a new Service Delivery Overtime Strategy focusing on both value for money and delivery of operational performance through close collaboration with key stakeholders. This includes undertaking governance and assurance activity to assure value for money and compliance with Service Delivery and HR policies.
As the Resource and Planning Lead, you'll pro-actively mitigate and resolve risks, issues and questions as they emerge, escalating for HR advice where appropriate.
For a full list of main duties and more information, please see the attached candidate pack.
Person specification
To be successful in this role, you will have experience or knowledge of resource planning, along with a high level of IT capability, particularly in the use of Excel, SharePoint and other Microsoft 365 applications. You can plan and drive delivery against a changing strategic background with limited resources, while managing stakeholder expectations.
You can analyse large volumes of information that can be complex and fragmented to reduce complexity and make actionable recommendations, along with attention to detail and the ability to produce high-quality work to tight deadlines.
Proven track record of collaborating with and building trusted relationships with internal stakeholders at all levels to deliver successful shared outcomes is essential; whilst managing and delivering change effectively.
You will also have experience of line management and/or coaching/developing others to increase skills and knowledge.
For more information about the role and the full Person Specification, please see the attached Candidate Pack.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Communicating and Influencing
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- High level of IT capability, particularly in the use of Excel, SharePoint and other Microsoft 365 applications.
Benefits
Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity– we value honesty, trust and doing the right thing in the right way.
- We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
- We are professional– we value and grow our knowledge and professional expertise.
- We give assurance– we guarantee our services and provide confidence to the property market.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.To apply, please complete your CV to include your work history and qualifications. Please make sure your CV outlines how you meet the Essential Experience.
Please complete the Technical Skills section (in no more than 250 words):
- High level of IT capability, particularly in the use of Excel, SharePoint and other Microsoft 365 applications.
You are then asked to complete the Personal Statement section (in no more than 750 words) to detail how you meet the essential experience criteria listed below:
- Experience of planning and driving delivery against a changing strategic background with limited resources, while managing stakeholder expectations.
- Proven track record of collaborating with and building trusted relationships with internal stakeholders at all levels to deliver successful shared outcomes.
- Able to analyse large volumes of information that can be complex and fragmented to reduce complexity and make actionable recommendations.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
In the event of high volume of applications, the leading essential experience criteria may be used as the lead sift criteria, and you may therefore receive a score for this criteria alone:
- Experience of planning and driving delivery against a changing strategic background with limited resources, while managing stakeholder expectations.
The sift will take place shortly after the closing date. After shortlisting, you may be invited to a test, further details will be provided at this stage.
If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview and a pre-prepared presentation w/c 2 March 2026.
The blended interview will assess the essential technical skills, experience and behaviours listed in the Job Description, as well as the strengths associated with the role. Please note that we will not be testing any of the desirable criteria throughout this process.
We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Please see our candidate guidance for more information on appropriate and inappropriate use.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
SEO Service Delivery – Resource & Planning Lead candidate pack Opens in new window (pdf, 1924kB)Salary range
- £45,514 per year