Responsive Repairs Manager

Make a difference in Lancaster & Morecambe

An opportunity has arisen for the role of Responsive Repairs Manager within the Repairs and Maintenance Service (RMS) based at the White Lund Depot, Morecambe.

Following a restructure of the repairs and maintenance service this exciting role will support our improvement journey to provide our tenants, leaseholders and stakeholders with a 1st class repairs and maintenance service.

We are seeking a suitably qualified and competent person who thrives on working in a challenging, and performance driven culture. You must enjoy working collaboratively with colleagues within RMS, Council Housing Neighbourhood Service, Customer Services and our Property, Asset & Compliance team.

The successful candidate will be responsible for delivering the day-to-day repairs and maintenance service. This will include operational management of various trade and support team members, risk management/health & safety and overall performance management (team members and service specific KPIs).

In addition, you will be working collaboratively with other RMS managers to ensure resources are available to deal with various workloads relating to damp/mould, disrepair and minor disabled adaptations. You will be working with our tenant groups/representatives and being used to scrutiny to improve overall service delivery.

In addition to the above you will play a key role in the transitions of the current service delivery model as it moves from being less responsive and a more planned approach to undertaking repair works.

To undertake this role successfully it is essential that you have customer 1st skills and the drive to deliver a high performing repairs and maintenance service.

The successful candidate must be able to evidence the requirements detailed in the person specification.

Your normal working hours will be 37 per week, and flexi-time working applies to this role. You may also be required to support our response to emergency repair requests by being “on-call” for the Out of Hours emergency repair service..

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.