Revenue and Benefits Client Officer (P01451)

Revenues & Benefits Client Officer
(P01451)

Starting salary £38,350 pro rata (£19,175pa) with potential progression to £41,254 pro rata (£20,627pa) on achieving designated skills and experience

18.5 hours per week (hybrid working)

Working in partnership with Liberata UK Ltd we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council.

An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills.Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.

Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained. With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.

You will be IRRV qualified or have extensive equivalent experience.It is essential you have knowledge of benefits legislation and current experience processing benefits and council tax support.Effective communication skills and an understanding of good working practices to improve performance are also required.The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance.

If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.

If you would like to have an informal discussion about the role, please contact Ingrid Johnson, Service Manager Revenue - Benefits, and Fraud, at i.johnson@welhat.gov.uk

Please note that we do not offer sponsorship for employment in the UK.

Closing date for applications is 14 September 2025.

Remote assessments will be held 19 September 2025.

Interviews will be held on 2/3 October 2025.