Revenue Assistant
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
We have exciting opportunities for full-time, permanent Revenue Assistants to join our team.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About you…
We are looking for individuals who bring an assertive yet tactful approach when dealing with customers, with the ability to understand complex rules and explain them clearly and confidently. You will be a strong team player with excellent written and verbal communication skills, with a keen eye for detail and a high level of accuracy in your work. You should also feel comfortable using a range of computer systems as part of your day-to-day responsibilities.
About the team…
The Revenues department is a small but busy part of the council providing a front-line service to it's residents with a proactive approach. We are a friendly and dedicated Revenues team responsible for the billing, collection and recovery of all local taxes. We work closely with multiple departments within the council, including benefits and housing, to provide a seamless response to customer queries. You will be involved in varied and sometimes challenging work daily.
Key responsibilities…
- Support the delivery of revenue services with a focus on customer care.
- To input and retrieve information from computer systems.
- Maintenance of accounts and dealing with debt recovery enquiries.
- Continuing drive to encourage customers to self-serve and apply for e-billing.
- Adhering to GDPR guidelines while carrying out the duties required.
Our benefits…
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Local government pension scheme, with life insurance cover.
- Electric vehicle salary sacrifice scheme (subject to eligibility).
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply).
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support your health and wellbeing
- Inclusive and social working environment with a variety of staff networks and a sports and social club.
*(pro rata for part time)
Find out more about all our benefits or see the candidate pack.
Our values...
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments...
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on 2nd and 3rd September 2025.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
David Evans - Revenue Services Manager - 01344 352098
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Salary range
- £26,718 - £30,269 per year