Royal Navy - Service Manager Casework Delivery

Job summary

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today’s challenges and tomorrow’s opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy’s readiness to protect our nation and secure our future.

Royal Navy Family and People Support (RN FPS) is the Royal Navy’s dedicated welfare delivery organisation and is an integral part of Navy Command’s People Support. RN FPS offers a range of specialist services to Naval Personnel, their families, and wider military communities across the UK and Overseas. If you are a qualified, registered, social worker with a passion for welfare delivery in a military setting, who wants to make a real difference in the lives of RN staff and their families, then we want to hear from you.

The primary RN FPS function is delivery of an agile, integrated multi-disciplinary suite of services to support a global Navy. RN FPS provides three main pillars of service including Casework, Community Development & Outreach Support, and Information and Communication platforms. This adaptable and integrated organisation strives to enable and sustain resilience and resourcefulness within our diverse Naval Service Community.

RN FPS provides an open, flexible and supportive work environment. With a blended workforce comprised of civil servants and RN personnel working together, the Service Manager Casework Delivery (SEO) is critical in the delivery of a comprehensive specialist welfare service to an evolving, learning organisation. Following a programme of transformational change, service delivery is now split across two main delivery areas. The successful candidate will be responsible for the effective delivery of multi-disciplinary specialist welfare across one of these areas. This will also necessitate regular visits to various locations around the UK therefore, a flexible work ethos is desirable alongside the ability to travel.

This position is advertised at 37 hours per week.

Job description

In this role, you will:

• Direct, manage and develop staff in Casework Delivery to ensure an effective and efficient welfare service.
• Provide professional social work supervision and/or line management to civil servants and military personnel in accordance with existing policy, guidance, legislative framework and Social Work England Codes of Practice.
• Provide service specific advice and support to Head of RN FPS to ensure resources are maximized in accordance with MoD and Naval service policy requirements throughout the UK and designated overseas locations.
• Use your professional judgment to make decisions on casework and related professional matters.
• Adopt a positive and inspirational mindset to guide and direct local teams.
• Support and inspire others to pursue continuous improvement, actively apply leadership credentials to inspire CPD and support RN FPS’ ethos of being a learning organisation.

Person specification

If you are passionate about welfare, have experience in managing teams and enjoy helping people meet their full potential then this is the job for you!

In this role, you will:

• Ensure the effective deployment and administration of resources within area of responsibility to achieve optimal capability, delegating tasks as appropriate to both military and civil service personnel.
• Manage staff within a large organisation, setting targets and reviewing performance regularly.
• Monitor progress against set goals to ensure these are met, and take appropriate, corrective action if objectives are not being achieved.
• Set performance targets and personal development for direct reports and provide appropriate support as needed.
• Communicate and motivate team(s) to ensure employees achieve and realise their true potential based on their skills at all levels
• Have enthusiasm, passion and dedication for welfare, social care and social work values.
• Be flexible and adaptable and able to work well under pressure by carrying out additional tasks/projects commensurate with grade.
• Translate organizational vision and into service delivery.
• Adopt collaborative approach to co-production and co-design through working with the third sector and other professionals.

Essential Criteria:

• Must have an active Social Work England (SWE) registration.

Desirable:

• A full UK Driving licence to enable visits to RN FPS teams across England.

Licences

Qualified, registered Social Worker - active registration with Social Work England.

Qualifications

Qualified Social Worker.

Memberships

Social Work England.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Managing a Quality Service
• Changing and Improving
• Making Effective Decisions
• Working Together

We only ask for evidence of these behaviours on your application form:

• Leadership
• Delivering at Pace

Benefits

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave Allowance on entry to the Civil Service is 25 days(Previous Government service may contribute to an increased allowance

The MOD provides an excellent opportunity to develop skills through personal development and offers flexible working, excellent annual leave and parental allowances and a very competitive pension scheme.

Navy Command offers support and development in your career, including apprenticeships, that you can undertake as part of your role. An apprenticeship is a combined package of work and training. Through an apprenticeship, you will gain professional knowledge, practical experience and wider skills required for their job and future career. The successful candidate can discuss their development options with their manager when in post.

In Navy Command we understand the everyday commitments both inside and outside the workplace, so our aim is to provide the flexibility to maintain work-life balance. We also offer an impressive range of on-site facilities including sports facilities and ample free car parking spaces.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly.

We welcome applications from everyone irrespective of gender and ethnic group. Appointment will be based on merit alone.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Personal Statement: Candidates will be required to provide a statement of suitability that shows how your skills and experience meet the essential requirements for the role (750 Words).

At sift, you will be assessed against your CV, Statement of suitability and the following Behaviours:

• Leadership
• Delivering at Pace

In the event of a high volume of applications, only the lead Success Profile will be assessed at sift. The Lead Success Profile for this campaign is: Leadership.

At interview, you will be assessed against the following Behaviours:

• Managing a Quality Service
• Changing and Improving
• Making Effective Decisions
• Working Together

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Ana Popa, Head RN FPS
• Email : Ana.Popa101@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

20260413 - Navy Command Candidate Application Guide-O Opens in new window (pdf, 1581kB)20260515 - SEO_Service Manager_ToR (1) Opens in new window (docx, 96kB)MOD Candidate Pack Opens in new window (pdf, 1562kB)Revised Terms and Conditions of Service Opens in new window (docx, 48kB)