School IT Support Associate

Job Description

School IT Support Associate, Salary - G3 - £29,436 - £31,158pa

Traded Services - Education

Are you a dynamic individual with technical know how and the ability to deliver a high level of customer service?

Havering Council are looking for an IT Associate to work in the traded services team, with a strong customer service focus, to deliver its IT services to schools.

You will provide hands-on IT support across schools in Havering and nearby areas. Travelling

between sites, you will troubleshoot issues, build relationships, and ensure smooth IT operations.

You will also work with the team of engineers assisting with projects like installing networks, Wi-Fi, Cloud solutions, and support the 1st/2nd line functions of service desk.

About You

If you are an IT apprentice looking for your first role, a junior IT technician looking for your next step up or looking to take on more responsibility and make a difference to the IT within our schools, then this is the role for you.

You will have previous customer service experience, have supported a range of technical services, ranging from the setup, maintaining, troubleshooting desktop (Windows), cloud-based services (Microsoft 365, Google, Apple), network and server management within an ITIL environment, and have delivered against service level agreements.

Not fully up to speed in those areas? Don't worry, as long as you are willing to learn, we can offer training support to fill the knowledge gaps.

Your excellent communication skills and ‘can do’ approach will be essential to your success in your ability to work as part of the team and develop effective working relationships.

Please view Job Profile here

For an informal discussion about the post, please contact Shahid Sahil on 01708 431858 or shahid.sahil@havering.gov.uk.

The closing date for the receipt of applications is 19/7/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date 23/7/26.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

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