Senior Applications Support Officer

About the role

We are seeking a proactive and experienced Senior Applications Support Officer to join our IT Applications team, supporting critical systems within Adult Social Care. This is an exciting opportunity to play a key role in both the day-to-day support of existing applications and the implementation of a new Adult Social Care system that will transform service delivery and improve outcomes for vulnerable adults.

What will you be doing?

Key Responsibilities

Provide expert support for Adult Social Care applications, ensuring high availability, performance, and user satisfaction.

Assist as a technical lead in the implementation of a new Adult Social Care system, working closely with suppliers, stakeholders, and project teams.

Collaborate with service users to understand requirements, troubleshoot issues, and deliver effective solutions.

Support data migration, system configuration, testing, and go-live activities.

Develop and maintain documentation, training materials, and knowledge bases.

Monitor system performance and proactively identify areas for improvement.

Ensure compliance with data protection, security, and accessibility standards.

About you

you’ll bring strong experience in application support, ideally within Adult Social Care or similar public sector environments, and be confident working across both operational and project contexts.

Essential Skills & Experience

• Proven experience supporting complex business applications.
• Knowledge of Adult Social Care processes and systems
• Strong problem-solving and analytical skills.
• Experience with system implementation, configuration, and testing.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and as part of a multidisciplinary team.

Desirable

• Experience with data migration and integration tools.
• Familiarity with ITIL practices and service management tools.
• Understanding of legislative and regulatory frameworks in Adult Social Care.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)