Senior Applications Support Officer

About the role

We are looking for a skilled and motivated Senior Applications Support Officer to play a key role in supporting and enhancing the Council’s core business systems, with a particular focus on Revenues & Benefits and financial applications. These systems are critical to the delivery of services that directly impact our residents, and you will ensure they are reliable, secure, and performing effectively.

In this role, you’ll work at the heart of our Applications team, providing advanced technical support, resolving complex issues, and driving improvements across our application estate. You’ll collaborate with colleagues across ICT, service areas, and external suppliers to ensure systems meet evolving business needs, while also contributing to projects, upgrades, and ongoing modernisation activities.

This is an excellent opportunity for someone with strong application support experience to take on a senior, influential role—combining technical expertise, problem-solving, and stakeholder engagement to make a real difference to how critical council services are delivered.

What will you be doing?

In this role, you’ll be hands-on in supporting and improving the Council’s key Revenues & Benefits and financial systems. Day to day, you’ll investigate and resolve complex application issues, work closely with users to understand and fix problems, and ensure systems remain stable, secure, and performing well.

You’ll act as a senior point of contact within the Applications team—supporting colleagues, managing escalations, and working with external suppliers to resolve issues and deliver system changes. Alongside support, you’ll also be involved in system upgrades, enhancements, and projects, helping to modernise our application landscape and improve how services are delivered.

A big part of the role is working with service teams to help them get the most from their systems—whether that’s improving processes, providing guidance and training, or identifying opportunities to make services more efficient and effective.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)