Senior Business Analyst

Job summary

• Analyse the structure of a business and how it operates.
• Define business IT service needs and requirements and assist the IT architecture and technical teams in translating these needs into technical solutions aligned to service visions, business, and IT strategies.
• Ensure that business requirements are accurately gathered and documented, that user stories are reflected in service designs. Enhance business requirements using modelling and process flows.
• Devise appropriate acceptance criteria for requirements to ensure that technical solutions addressed to meet user stories are effectively deployed and are fit for purpose.

Job description

• Collaboration– accountable for building effective relationships with stakeholders to understand business services and process, to become very familiar with the products and applications comprising the assigned line of business’ technology landscape.
• Business documentation – accountable for developing and designing high quality business requirement documentation using modelling and process flow-diagrams, in order to support the effective and timely development of technical solutions.
• Technical solutions – accountable for working with the Architecture and Technical teams, ensure that business service designs, user stories and requirements are translated effectively into technical solutions, achieving agreed business goals and service visions.
• Improvement development – accountable for assessing and documenting business process and service issues and identify possible solutions or improvements.
• Research – accountable for researching possible solutions to increase work efficiency, including innovative tooling or data science related outcomes.
• Acceptance criteria – accountable for developing appropriate and robust acceptance criteria for effective technical solutions.
• Managing and monitoring relationships with stakeholders. Communicate clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts whilst focusing on user needs. Resolving contradictory business requirements from a variety of business stakeholders within the organisation.
• Promote IT governance processes across the organisation.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Experience

Essential Criteria:

• Ability to demonstrate experience in the field of IT architecture, covering a wide range of activities, aligning to the technology, digital and data requirements of the role. This will include capturing and analysing business processes, data and needs, then translating these into technical solutions (Lead).
• Ability to demonstrate the creation of high-level business requirement documentation.
• Experience of research and timely delivery of innovative tooling and solutions to assist the development and improvement of business processes and issues.
• Ability to develop and execute test plans and test scripts for software applications, document expected results vs. actual results, and record software defects.
• Ability to investigate, analyse, visualise and articulate complex problems and concepts and make disciplined decisions based on available information.
• Experience of stakeholder relationship management.

Desirable Criteria:

• Project management experience.

Qualifications

Desirable Criteria:

• Recognised architectural qualification e.g. TOGAF.
• Project Management Qualification.

Benefits

Alongside your salary of £46,750, Advisory, Conciliation and Arbitration Service contributes £13,543 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We’re big believers in rewarding people for the amazing work they do. Take a look at some of the fantastic benefits we offer:

• Learning and Development
• Health and wellbeing
• Pension scheme
• Cycle to work scheme
• Interest free season ticket loans
• Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more, check out:

Working for Acas

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

• An evidence-based Personal Statement and CV reflecting the essential Experience requirements as listed in the Person Specification section of this advert. Your Personal Statement should be no longer than 1,000 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.
• A separate 250-word statement reflecting the desirable criteria. The desirable criteria will only be considered in the event a tiebreaker is needed.
  

Should a large number of applications be received, an initial sift may be conducted using the:

• Lead Criteria: Ability to demonstrate experience in the field of IT architecture, covering a wide range of activities, aligning to the technology, digital and data requirements of the role. This will include capturing and analysing business processes, data and needs, then translating these into technical solutions.

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview which will either take place via Microsoft Teams or Face-to-Face, and which will take place from the week commencing 15 June 2026.

It will be an Experience based interview, and it will also include a Presentation (the presentation question and instructions will be sent to candidates who are invited to interview) which will assess the following Essential Experience criteria:

• Ability to demonstrate the creation of high-level business requirement documentation.

The following Essential Experience criteria will also be assessed at Interview:

• Ability to demonstrate experience in the field of IT architecture, covering a wide range of activities, aligning to the technology, digital and data requirements of the role. This will include capturing and analysing business processes, data and needs, then translating these into technical solutions.
• Experience of research and timely delivery of innovative tooling and solutions to assist the development and improvement of business processes and issues.
• Ability to develop and execute test plans and test scripts for software applications, document expected results vs. actual results, and record software defects.
• Ability to investigate, analyse, visualise and articulate complex problems and concepts and make disciplined decisions based on available information.
• Experience of stakeholder relationship management.
  

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:

• Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
• Please complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
• You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : HR Recruitment
• Email : HRRecruitment@acas.org.uk

Recruitment team

• Email : HRRecruitment@acas.org.uk

Further information

If you feel your application has not been treated in accordance with the Code and wish to make a complaint, you should contact us on via HRrecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Job Description - Senior Business Analyst Opens in new window (docx, 43kB)