Senior Business Analyst

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

Job description

The Government Digital Service is looking for senior business analysts to join The GOV.UK One Login Programme. This programme represents a once in a generation opportunity to simplify and widen access to all digital government services. Sitting at the heart of the government, we are building one simple, safe and secure way for users to Log in and prove who they are that will work across all government services.

GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments digitally interact with users. One Login will deliver an accessible and essential function that will change lives and help millions.

If you’ve got a background in software delivery and are used to working in a scaled agile environment then this could be the place for you!

As a Senior Business Analyst you'll:

• standardise and govern analysis frameworks across multiple agile delivery pods or cross-cutting platform streams, champion agile practices at scale, establishing and embedding programme-wide quality gates (such as Definitions of Ready and Discovery Exit Criteria) to systematically eliminate delivery friction
• architect the macro-level process maps, system interactions, and data-flow strategies required to transform platform capabilities. You will identify systemic inefficiencies across the wider ecosystem, driving structural optimisations that accelerate complex tenant onboarding and ensure massive scalability
• direct high-profile, critical strategic analysis initiatives across ambiguous or high-risk platform domains, you will formulate authoritative, evidence-based options and recommendations for senior leadership, defining the long-term technical feasibility and architectural impact for capabilities like identity verification, account recovery, and multi-role context switching
• establish the governance, standards, and methodologies for how business needs, user needs, and requirements are defined and managed across the platform, you will ensure all product epics, features, and non-functional requirements (security, fraud signals, performance) maintain absolute technical rigor and unassailable acceptance criteria
• act as an authority on digital and data systems analysis across, diagnosing complex system behaviors and macro architectural gaps, you will lead the synthesis of product analytics, system performance data, and threat intelligence to mitigate platform risks and steer product strategy
• strategically negotiate and manage highly sensitive, complex relationships with senior internal leaders and external cross-government stakeholders, you will authoritatively define and agree on the scope boundaries between One Login's core platform proposition and tenant infrastructure, successfully resolving competing departmental priorities

Learn more about what business analysts do in government.

Person specification

We’re interested in people who have:

• lead process analysis and evaluation to define business performance problems and opportunities. A proven track record of architecting intricate logical frameworks and establishing technical standards for complex, large-scale software projects (e.g. identity verification architecture, cryptographic security signals and platform APIs)
• lead and define the approach to managing artefacts and ensuring traceability, using GDS Service Standards to help enforce 'Definition of Ready' and 'Discovery Exit Criteria' and ensure delivery standards
• conduct advanced systems analysis, creating models and diagrams that represent complex and large scale situations. Using data modeling, you can deliver high-quality requirements for complex core platform journeys. You are able to guide the selection and use of business modelling techniques to ensure consistency
• collaborate with Product Managers and Engineers to navigate complex environments, resolve competing priorities, and negotiate clear scope boundaries
• use product analytics, performance metrics, and user research to drive innovation, identify platform risks, and inform strategic roadmaps. Create and support others in the creation of system and data models and documentation
• recommend the value of testing and apply the relevant tools and techniques to ensure test validity, taking a user-centred approach to reviewing prototypes, test plans and outcomes reporting

Benefits

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an average employer contribution of 28.97%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for the King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
• a 40 minute combined video screening and technical assessment conducted over Google Meet
• a 60 minute video interview conducted over Google Meet

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

• expert-level experience directing and shaping business analysis strategies across highly complex, large-scale software platforms, possess a proven track record of architecting intricate logical frameworks, cross-platform system integrations, and non-functional dependencies (e.g., identity verification architecture, cryptographic security signals, and platform APIs), establishing the technical standards that steer multiple delivery teams

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours:

• working together
• changing and improving
• making effective decisions
• seeing the bigger picture
• communicating and influencing

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Senior Business Analyst role:

• adapting to delivery methodologies
• business modelling
• business process improvement
• context, problem and option analysis
• defining and managing business needs, user needs and requirements
• digital and data systems analysis
• stakeholder relationship management

Want to know more about who Government Digital and Data are? Click Here

Recruitment Timeline

Sift completion: week commencing Monday 13th July 2026

Combined video screening and technical assessment: starting week commencing Monday 20th July 2026

Panel interviews: starting week commencing Monday 3rd August 2026

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : gdsrecruitment@dsit.gov.uk
• Email : gdsrecruitment@dsit.gov.uk

Recruitment team

• Email : gdsrecruitment@dsit.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact gds-complaints@dsit.gov.uk in the first instance.

If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: info@csc.gov.uk Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.