Senior Business Analyst, SEO, Perm, Liverpool/ Newport

Job summary

• Are you passionate about driving positive change through innovative business analysis?
• Can you challenge the status quo and inspire others to embrace new ways of working?
• Do you thrive in a collaborative environment, working with diverse teams to deliver impactful solutions?
• Are you skilled at turning complex problems into clear, actionable improvements?
• Do you want to help shape the future of our organisation through data-driven decisions and strategic insight?

This role works within the Digital, Data and Technology (DDaT) directorate and exists to ensure organisational change delivers solutions that solve the Commission’s most critical business problems. It will play a critical role in delivering the Commission’s Futures Programme; a strategically important 3-year transformation initiative, designed to modernise how the organisation operates and delivers value in a complex and diverse regulatory environment.

As a Senior Business Analyst, you will play a critical role in supporting the successful delivery of this programme. Working at the intersection of policy, operations, digital and data, the postholder will provide expert business analysis support across multiple service towers. They will shape and define business outcomes, translate strategic intent into clear and actionable requirements, and ensure solutions are designed around user needs while delivering measurable benefits. The role requires strong stakeholder engagement, analytical rigour and the ability to operate confidently in a dynamic, programme‑level environment, contributing directly to the long‑term success of the Commission Futures Programme.

Job description

Key Responsibilities:

• Promote Best Practice. You will act as an advocate for Business Process analysis promoting the tools and techniques required to support a ‘sound investment’ for product development, demonstrating its value across differing project methodologies. You will coach teams to adhere to the agreed approach and provide specialist advice and support to adapt to new ways of working/when required. You will help teams to manage and visualise outcomes, prioritise work items and work to agreed minimum viable product (MVP) and scope. You will be a capable leader, able to negotiate within a group setting as well as with individuals. You will be able to motivate a team, be a self-starter, offer support alongside being decisive and be able to work alone and meet tight timescales.
• Business analysis. You will take responsibility for complex or contentious investigative work into problems and opportunities in existing and new services. You will drive the analysis and collection of information to create recommendations for service improvements. You will analyse large amounts of complex information, validating potential impacts and formulating proposals for solutions.
• Business improvement process. You will analyse current services and processes and identify and implement opportunities to optimise these and clearly articulate and evidence the value to the organisation. You will help to evaluate and establish requirements using relevant techniques such as gap analysis.
• Digital perspective. You will have a comprehensive understanding of technology and product development in a technical setting, you will have the appropriate certification and experience in order to competently identify and support the implementation of complex digital solutions.
• Process prioritisation management. You will establish the impact of change initiatives, which will inform the subsequent prioritisation, whether low or high complexity. You will lead on detailed design analysis, requirements population and take responsibility for the investigation and incorporation of changes into portfolio investment scope.

Person specification

Ability:

• Innovation. You can lead others to innovate in their work as well as enabling them to innovate on their own.
• Stakeholder relationship management. You can influence stakeholders and manage relationships effectively. You know how to build long-term strategic relationships and communicate clearly and regularly with stakeholders.
• User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.

Experience:

• Business Analysis. Previous experience of working in a BA role and managing a team of BAs.
• Delivery methods. Experience of supporting both waterfall and agile delivery methodologies.

Technical:

• Business modelling. You can model more advanced and complex situations across more than one business function or programme. You know how to gather insight from senior stakeholders and communicate modelling results clearly to them.
• Enterprise and business architecture. You can contribute to the creation and maintenance of the target operating model and identify the impact on operational service.
• Methods and tools. You know how to ensure that teams are using the right tools and methodologies and promote their use.
• Qualifications. BCS International Diploma in Business Analysis (or equivalent) or APMG Agile Business Analysis Foundation & Practitioner

Qualifications

Qualifications. BCS International Diploma in Business Analysis (or equivalent) or APMG Agile Business Analysis Foundation & Practitioner

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £44,027, Charity Commission contributes £12,754 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
• The trustees we partner with and advise.
• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, you must complete an online application with the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your CV and Personal Statement against the Essential criteria for the role.

We will ask you to carry out a presentation at interview and we will assess the following Behaviours at interview:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Delivering at Pace

Interview Arrangements

Interviews will be taking place over Teams.

The sift is due to take place on the 26/06/2026

Interviews will be held on 08/07/2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sean Egan
• Email : Recruitment@charitycommission.gov.uk

Recruitment team

• Email : charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Further information

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.

Attachments

JD SEO Senior Business Analyst - April 2026 Opens in new window (pdf, 186kB)JD SEO Senior Business Analyst - (Welsh) Opens in new window (pdf, 209kB)Benefits Opens in new window (pdf, 169kB)Benefits - Welsh Opens in new window (pdf, 170kB)